Service Manager

Job Description

Job Description

Overview

Service Champions is a reputable Home Services Company that offers top-notch Heating, Cooling, Water, Electrical and Plumbing solutions to residential clients. With a commitment to excellence, customer satisfaction, and a team-oriented approach, we take pride in our work and strive to be the go-to choice for plumbing repairs and services in Northern California.

We Have Been Voted A San Francisco Bay Area Top Workplace every year since 2016 and USA Top Workplace since 2022!

We are hiring for a Service Manager to work out of our San Jose Service Center. The successful candidate will be able to work efficiently, have great attention to detail, have exceptional multi-tasking skills, be organized, and be able to perform in a fast-paced environment. This is a salaried, exempt, at-will position, with additional earning incentives. This is a full-time position. Must be able to work full shifts as needed.

Your place of work makes all the difference in your life. At Service Champions, we believe our employees are our strongest asset. We are continually seeking talented, hardworking, passionate individuals who are ready to join our team of premier Home Service specialists. Whether you have an interest in Heating, Cooling, Water Filtration, Water Heaters, Plumbing, Electrical or Customer Service—we have career options for you

• Prior Home Service Industry
• Paid training
• Many growth development opportunities

We are pleased to share that Service Champions has received National recognition for being a top Workplace in the USA for the 2 nd year. This is in addition to winning the Top Workplace award on a local level for 7 consecutive years. These coveted awards are voted on by our own employees—over 400 team members strong and growing. When you step in the door at Service Champions you’ll feel the energy, passion, and kindness from all our employees because we hire for attitude and train for skill.

What’s In It For Me?

• Annual salary range $85K - $115K + bonus opportunity

• Paid vacation, sick pay, holiday pay and birthdays off paid
• Health, Vision and Dental plans for you and your family to choose from
• 401K Retirement Plan with company match up to 30%
• Life Insurance, Short-Term and Long-Term Disability
• Special Program Options: FSA, EAP, Legal Services, and Identity Theft
• Continuous Training for your Professional Development
• Working in a dynamic, collaborative, and fun environment
• Coached and supported career growth

Responsibilities

What Will I Do?

The Service Manager is the leader and manager of the Service Technicians at their assigned center. Primary responsibility is to provide leadership, coaching and training to the Service Techs and one on one mentoring of the Service Techs. Additional tasks include client satisfaction, meeting budgeted sales, gross margin, and pre-tax profit. The Service Manager is expected to work with cross-functional teams to ensure the center runs smoothly in all aspects.

• Direct leadership and management of the Service team.

• Ensure techs are trained in and perform all aspects of the Service Champions Relationship Building Guide (RBG). Provide feedback and support for all Service Technicians to provide opportunities for success in their careers. Lead all service technicians in exuding and “living” our Core Values.

• Client satisfaction is critical to our brand and growth of Service Champions. Resolving any and all client concerns and limiting future concerns is priority number one. This is measured by the center’s NPS score, with an expectation of 70.

• Working with the People Department to staff a top producing service team. This includes but is not limited to:

• Retaining performing team members through excellent support and communication including quarterly and annual reviews on time.

• Interviewing candidates and getting them into the decision process that is best for their, and our company’s best interest.

• Team member development and discipline that rewards hard work and addresses underperforming team members.

• Support a work/ life balance while meeting the service demands of a World Class Service Organization.

• Own Safety for the department including Vehicle coaching, team Tailgates, Incident Reports and incident investigation reporting.

• Lead training meetings individually and be in charge during company training to make sure all team members use the time to improve their craft. This includes facilitating impactful technical training, role play, Safety Tailgates and EDICR training.

• Work with Dispatch to maximize our company plan of “dispatching for profits.”

• Work with the Operations Support Coordinator in managing the center’s service fleet to ensure proper inspections, maintenance, repairs and inventory are completed to support safe driving and an impeccably clean image in the community.

Qualifications

Do I Have What It Takes?

• Ability to perform high priority duties daily.
• Focused on quality and results driven, attention to detail.

• Strong communication and customer service skills, friendly and approachable

• Keen ability to work accurately, efficiently, and manage multiple tasks.

• Be able to work independently as well as will a team.

• Committed adherence to the company’s core values and core purpose.

• Basic computer skills

• Reliable and punctual attendance

• Excellent oral and written communication and interpersonal skills.

• Ability to fluently speak, read, write in the English language.

• Excel within a team environment and willing to support all areas of the business.
• Experience with Service Titan preferred, not required.

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

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