Product Operations Mountain View, CA

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.

At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.

Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.

If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.

About the Role

As a member of the Product Operations team, you’ll play a pivotal role in shaping and scaling the operational backbone of Glean’s product development while helping foster a thriving, connected Product team community. Reporting to the Head of Product Ops, you will be a force multiplier for our high-growth SaaS product organization, blending strategic thinking with hands‑on execution and relentless curiosity. You thrive in navigating ambiguity, building scalable processes, and championing data‑driven decisions that deliver value for our customers and teams — and you think AI first!

You will:

• Design the operating rhythm. Build the roadmap cadence, launch reviews, and
  feedback loops that keep product teams aligned. Ensuring they are lightweight enough
  that they don't tax the rest of the org.
• Drive cross‑functional alignment. Operates at the intersection of R&D, GTM, and
  PMM. Unblock decisions and get teams moving without owning them.
• Run programs to completion. Take messy, cross‑functional work and push it across
  the line. Adapt fast when priorities shift.
• Close the voice‑of‑customer loop. Turn support tickets, sales calls, and usage signals
  into prioritized, actionable product insight.
• Own the written record. Document decisions clearly, communicate at the right altitude
  for the audience, and own the narrative around how the product org works.

About you:

• 5-8+ years in Product Ops, TPM, or PM with strong discovery and analytics skills in a B2B or B2B2C environment, working with enterprise customers.
• Bachelor’s or Master’s Degree in Business, Engineering, Computer Science, or related fields
• Systems thinking. You see the whole workflow and design processes that scale without
  bureaucracy.
• Influence without authority. You align people by being useful and credible, not by
  holding a title over them.
• Program management rigor. You keep many threads moving and know what "done"
  looks like.
• Comfort with ambiguity and speed. You tolerate incomplete information and have the
  judgment to make reversible decisions quickly rather than wait for certainty.
• Sharp writing. You can compress a complex decision into a clear doc that people
  actually read.
• Hands on experience with AI technologies and a demonstrated interest in applying AI‑first thinking to product and operational challenges.
• Fluency with product analytics (e.g., funnels, retention, segmentation) and qualitative research methods.
• Hands‑on experience and technical aptitude to use and consult on Jira usage for teams and portfolio.
• Experience with SQL or similar data tools for self‑serve analytics strongly preferred.

Location:

This role is hybrid (4 days a week in our Mountain View or San Francisco offices)

The standard base salary range for this position is $198,000 - $235,000 annually. Compensation offered will be determined by factors such as location, level, job‑related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time‑off policy, and the opportunity to contribute to your 401k plan to support your long‑term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

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At Glean, AI fluency is core to how we work and we're committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process, you'll complete a brief AI‑focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today — prior Glean experience isn't required.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), or other privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available in our Privacy Policy . By submitting your application, you are agreeing to our use and processing of your data as required. US applicants and their applications are subject to arbitration of disputes as outlined in our Applicant Arbitration Agreement .

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self‑identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Glean’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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