Senior Product Manager

Waters Corporation is seeking a proactive and sales-oriented Customer Success Senior Product Manager to lead initiatives across the analytical instrument product portfolio in our Biologics Business. The Sr. Product Manager owns strategy, prioritization, and cross-functional leadership for Lab Analytics enablement and scientific commercialization. This role drives revenue growth by defining positioning strategy, shaping sales narratives, and building scalable training and services that generate incremental revenue. Reporting to the Senior Manager of Customer Success, the Sr. Product Manager operates autonomously, influences senior stakeholders, and is accountable for measurable business outcomes.

Define and evolve differentiated product positioning strategies across customer segments.
• Advocate voice of sales for strategy, identifying market gaps, unmet needs, and competitive threats.
• Establish clear, compelling value narratives that drive conversion, deal expansion, and retention.
• Partner at a senior level with Product, Product Marketing, Commercial, and Field leadership to align roadmap, messaging, and go-to-market execution.
• Responsible for organizing competitive positioning strategy and governance, ensuring sales content stays current and actionable.
• Design and deliver advanced sales enablement programs tied directly to revenue and pipeline outcomes.
• Build, commercialize, and scale scientific training offerings, creating new revenue streams through services.
• Define modern learning pathways (e.g., on-demand, modular, digital-first) to enhance customer experience.
• Contribute to delivery for Light Scattering University (LSU), Regional LSU, and Field Services training.
• Key contributor for customer success materials such as familiarization training, installation checklists, field application support, and product adoption frameworks.
• Establish scalable onboarding and expertise development pathways for market application scientist and technical sales specialist teams.
• Act as a subject-matter leader and mentor within the organization.

• Bachelor's degree in a Science (e.g., Chemistry, Biology, Engineering) or Business-related field. Advanced degree (MBA, MS) preferred.
• Minimum of 5 years of experience in technical sales, business development or a related customer-facing role. Experience in the life sciences or analytical instrumentation industry a plus.
• Demonstrated experience in people leadership, including managing technical and scientific professionals.
• A proven track record of improving customer satisfaction and retention metrics. Experience managing NPS or similar customer feedback programs.
• Excellent communication, presentation, and interpersonal skills. Ability to influence and collaborate effectively across all levels of the organization.
• Ability to travel up to 20% domestically and internationally.

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.