Programme Manager

£30,000 Full time, Remote A leading, purpose-led professional development organisation, known for its culture of openness, innovation, mutual support and integrity, is looking for a Programme Manager who will embody these values and help drive their mission forward. Reporting to the Customer Experience and Operations Manager, you will take day-to-day ownership of a portfolio of in-house programmes delivered for corporate clients, managing everything from planning and set-up through to delivery, completion and review. This is a hands-on operational role for someone who enjoys keeping lots of moving parts on track. You’ll be highly organised, comfortable managing budgets and forecasts, and a natural relationship builder who can work confidently with faculty, clients, participants and colleagues across the business. An interest in coaching, leadership or people development will be a real plus. As Programme Manager, you will: Plan and manage the day-to-day delivery of programmes, including schedules, milestones, faculty, venues, virtual delivery and logistics. Support the handover and onboarding of in-house clients, contributing to kick-off calls, confirming delivery requirements and preparing pre-programme briefings. Manage programme budgets and forecasts, tracking income and delivery costs, investigating variances and processing faculty and supplier invoices. Provide capacity and financial information to support decisions on scheduling, cohort size, delivery format and programme viability. Act as the central operational contact for faculty, managing contracting, scheduling and delivery support, and making sure they have access to approved programme materials. Deliver a responsive, high-quality experience for participants and clients, handling queries, transfers, cancellations and changes. Support open events and information sessions alongside the Client Relationship and Business Development team. Manage programme completion, including results, certificates and post-programme information. Work closely with Marketing, Finance, customer-facing colleagues, partners and suppliers to deliver programmes smoothly. Skills & Competencies: Highly organised, able to juggle multiple projects, deadlines and priorities Commercially aware, with confidence managing budgets and forecasts Exceptional attention to detail and data accuracy Confident using CRM, Zoom and Microsoft Office Strong communicator and relationship builder Proactive, practical and solutions-focused Self-motivated and comfortable working independently in a remote setting Experience & Qualifications: Project or operations management experience, including budget management and forecasting (essential) Experience managing relationships across clients, internal teams and external partners (essential) Experience in professional education, L&D, coaching or leadership development (nice to have) Experience managing programmes delivered by external faculty or facilitators (nice to have) Experience working with accreditation requirements (nice to have) A genuine interest in coaching, team development and organisational development Working Arrangements: This is a home-based role with occasional travel for meetings, programme delivery and events. Some flexibility outside standard hours may be needed around programme delivery. Diversity & Inclusion: Our client values diversity and encourages applicants from all backgrounds and identities. They are committed to fostering an equitable and inclusive culture of belonging across the company. #J-18808-Ljbffr