Senior Manager, AML Managed Services

Senior Manager, Regulatory Risk and Forensic Operate Anti-Money Laundering (AML) Managed Services

Our Deloitte Regulatory, Risk & Forensic team helps client leaders translate multifaceted risk and an evolving regulatory environment into defensible actions that strengthen, protect, and transform their organizations. Join our team and use advanced data, AI, emerging technologies, and industry insights to help clients bring clarity from complexity and accelerate their path to value creation.

The work you'll do:

• As a Senior Manager you will work across sales, solution architecture, delivery, legal, risk, compliance, finance, and third-party teams to design operating models that are compliant, high quality, commercially sound, legally supportable, and deliverable at scale.
• You will also help clients assess AML and sanctions risks, improve financial crime compliance processes and technology, and execute complex remediation, monitoring, testing, and control programs.
• In this role, you will likely be involved in the following:
• Business development, deal shaping, and solutioning
• Sell, shape, and structure large AML Managed Services and Operate opportunities, partnering with sales and solution architecture teams on pursuit strategy and solution design.
• Support client negotiations by explaining and defending proposed risk, compliance, quality, operating model, and legal positions.
• Embed the cost of AML compliance, controls, quality assurance, and governance into final bid models.
• Challenge solution assumptions where they create delivery, regulatory, contractual, financial, or operational risk.
• Work with commercial teams to balance client requirements, delivery feasibility, and provider risk appetite.
• Support transition planning so the handoff from sales to delivery preserves agreed control standards and operating expectations.
• Contribute to building Business Process as a Service (BPaaS) capabilities within the Regulatory, Risk & Forensic portfolio.
• AML and sanctions delivery leadership
• Lead delivery for large AML Managed Services and Operate engagements, with accountability for execution quality, client outcomes, and delivery discipline.
• Provide regulatory, operational, and technology insights on financial crime topics, including AML, Know Your Customer (KYC), sanctions, and Office of Foreign Assets Control (OFAC) compliance.
• Assess AML and sanctions risks at the enterprise and business unit levels.
• Oversee large-scale programs, including transaction monitoring lookbacks, KYC remediations, internal controls assessments, internal investigations, and independent testing.
• Analyze and improve financial crime compliance processes, systems, and technology.
• Develop and implement corrective action plans to resolve identified issues and help clients reduce the risk of similar issues recurring.
• Keep current with regulatory developments, supervisory expectations, and evolving practices in financial crime compliance.
• Risk, controls, quality, and legal integration
• Map proposed services to relevant AML, sanctions, financial crime, privacy, and industry requirements, as applicable.
• Identify delivery, operational, financial, compliance, contractual, and third-party risks within proposed deal scope.
• Design and embed control frameworks, internal checks, quality assurance processes, and governance mechanisms to reduce the risk of service failures.
• Coordinate internal risk and compliance reviews and support required approvals before deal submission or contract sign-off.
• Work with delivery and quality teams to define clear service level agreements and key performance indicators.
• Partner with legal teams to support contract terms related to liability, indemnity, exit provisions, service obligations, dispute handling, and remediation activity.
• Identify third-party and subcontractor risks connected to proposed service models.
• Define practical protocols for managing service breaches, escalations, disagreements, and remediation activity.
• Confirm that proposed operating models align with quality, legal, regulatory, and compliance expectations before client sign-off.
• Stakeholder and team leadership
• Prepare and present clear, concise reports, proposals, and presentations to senior leaders at clients and within Deloitte.
• Serve as a senior coordination point across sales, solutioning, delivery, legal, risk, compliance, finance, and third-party teams.
• Translate complex AML, sanctions, regulatory, and Managed Services requirements into clear, actionable guidance for pursuit and delivery teams.
• Provide practical recommendations that help teams move opportunities forward without weakening required controls.
• Support leadership reviews by summarizing key risks, mitigations, dependencies, and open decisions.
• Build and sustain strong professional relationships across client and Deloitte teams.
• Develop and coach team members and provide clear guidance to project teams.
• Manage and prioritize multiple workstreams in a fast-paced, dynamic environment.

The successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

The team

Our Regulatory, Risk & Forensic Operate offering supports clients by delivering Managed Services across the Regulatory, Risk & Forensic portfolio. Within Forensic, Discovery & Financial Crime, we support clients on anti-money laundering, discovery, business disputes, investigations, and financial crime matters. We help clients protect their organizations from financial crime and corporate misconduct while using domain, industry, technology, and transformation skills to manage risk and deliver value-added outcomes.

Qualifications Required:

• Minimum of 10 years of experience in AML and/or sanctions-focused activities, Managed Services, Operate, outsourcing, complex services solutioning, or a combination of these areas.
• Project management experience, including experience leading large engagements, programs, or workstreams.
• Demonstrated track record selling, shaping, solutioning, and delivering large Managed Services or Operate engagements, or comparable large-scale financial crime compliance programs.
• Significant experience managing teams of professional AML and OFAC compliance practitioners.
• Deep knowledge of AML and sanctions regulations as they apply to financial institutions, including retail, wholesale and international banks, broker-dealers, mutual funds, and insurance companies.
• Experience developing AML, KYC, and sanctions compliance policies and procedures, and reviewing relevant policy and procedure manuals.
• Ability to advise business stakeholders across the three lines of defense on AML, KYC, sanctions, regulatory, transactional, and documentation issues.
• Experience using AML monitoring systems and related software.
• Experience supporting complex bids, client negotiations, contract reviews, or solution design.
• Ability to assess operational, delivery, commercial, financial, compliance, regulatory, contractual, and third-party risks in large-scale service deals.
• Experience working with legal, risk, compliance, delivery, finance, and sales teams in a matrixed environment.
• Strong analytical and investigative skills.
• Excellent written and verbal communication skills, including experience presenting written and oral reports to senior management and clients.
• Strong attention to detail, organizational skills, and commitment to high-quality work product.
• Proven ability to prioritize workload, manage multiple priorities, meet deadlines, and adapt quickly to changing objectives.
• Ability to work independently and collaborate as part of a team.
• Strong interpersonal skills and professional demeanor.
• Bachelor's degree in finance, business, law, criminal justice, or a related field.
• Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.

Preferred:

• AML consulting and regulatory experience.
• Certified Anti-Money Laundering Specialist (CAMS), Certified Fraud Examiner (CFE), or equivalent credential.
• Experience with regulated industries such as financial services, life sciences, health care, or the public sector.
• Familiarity with regulatory frameworks such as the General Data Protection Regulation, Health Insurance Portability and Accountability Act, and applicable financial regulations.
• Experience designing service level agreements, key performance indicators, control frameworks, and governance models.
• Experience managing third-party, subcontractor, or vendor-related risks within a Managed Services environment.
• Strong facilitation skills across internal teams and client stakeholders.
• Ability to speak multiple languages.