Overnight Front Desk Supervisor

Job Title

Job Description

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

No matter the season, Jackson Hole offers a lifestyle built around outdoor adventure, meaningful connections, and unforgettable moments. Surrounded by the iconic peaks of Grand Teton and the natural beauty of nearby Yellowstone National Park, Four Seasons Resort and Residences Jackson Hole offers more than a workplace. It's an inspiring place to grow your career, build community, and explore year-round. From world renowned skiing and snowboarding in the winter to hiking, wildlife viewing, and endless outdoor recreation throughout the warmer months, there's always something new to discover in heart of the American West.

Responsibilities

• Oversee all overnight front office operations to ensure efficient service and adherence to resort standards.
• Complete the nightly audit and prepare all required financial and operational reports.
• Welcome guests, process check-ins and check-outs, establish payment methods, and explain accommodations and resort amenities.
• Respond promptly and professionally to guest requests, resolve concerns, and provide personalized recommendations to enhance the guest experience.
• Assist guests with questions regarding resort services, amenities, operating hours, local attractions, transportation, and in-house events.
• Operate the property's hotel management system to process reservations, room assignments, guest accounts, and daily reports.
• Accept, modify, and cancel reservations during overnight hours when the Reservations Department is unavailable.
• Maintain and reconcile the front desk cash bank, including processing cash transactions and balancing all receipts at the end of the shift.
• Inspect public areas throughout the shift to ensure the resort remains clean, organized, and guest-ready.
• Coordinate overnight guest requests with housekeeping, maintenance, and security as needed.
• Deliver guest amenities, packages, and other requested items, and assist with guest transportation when required.
• Identify opportunities to promote room upgrades and other resort offerings to enhance the guest experience and increase revenue.
• Prepare shift reports and communicate important operational updates and guest concerns to the morning leadership team.
• Serve as the primary supervisor on duty during overnight hours, ensuring the safety, security, and satisfaction of guests and team members.
• Follow all resort policies, procedures, safety standards, and brand service expectations.

Preferred Qualifications

• Previous supervisory experience and a minimum of one to two years of front desk experience in a hotel or resort environment; luxury hospitality experience preferred.
• Experience performing night audit procedures, cash handling, and reconciling daily financial transactions.
• Proficiency with hotel property management systems (PMS), Microsoft Office applications, and general computer software.
• Professional appearance and interpersonal skills, with the ability to train, mentor, and support team members.
• Ability to work a flexible schedule, including evenings, overnight shifts, weekends, and holidays.
• Ability to lift and carry up to 40 pounds; valid driver's license and CPR/First Aid certification are a plus.
• Fluency in English is required; proficiency in a second language is preferred. Must be legally authorized to work in the United States.

Benefits!

• Discounted housing available
• Employee Travel Program!
• Medical, dental and vision insurance for you and your family
• 5 Weeks PTO
• Retail, spa and F&B discounts
• Free Employee Cafeteria meals
• Free uniform dry cleaning
• Discounted/transferable ski passes
• Free ski storage

We look forward to receiving your application! Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.