CRM Specialist, Lion Holdings

CRM Specialist

You own and lead technical delivery. You manage integration architecture, coordinate with developers, ensure infrastructure readiness, and build trusted relationships. The CRM Specialist focuses on connecting the HubSpot platform with other systems and tools to improve data flow, automate processes, and enhance overall business operations. This role involves designing, implementing, and managing integrations, troubleshooting issues, and ensuring data accuracy and integrity. The CRM Specialist works closely with various teams (marketing, sales, customer success) to understand needs, develop solutions, and provide training and support.

Job Responsibilities

• Integration Design and Implementation: Develop and implement scalable solutions for data migration, system configuration, and HubSpot integrations with other platforms; must have comprehensive and detailed knowledge
• Data Management: Ensure data accuracy and integrity within HubSpot and across integrated systems, including data mapping, cleansing, and transformation
• Troubleshooting and Support: Troubleshoot integration issues, perform root cause analysis, and implement fixes to ensure smooth operation and data synchronization
• Collaboration and Communication: Collaborate with internal teams (marketing, sales, customer success, IT) and external clients to understand requirements, design solutions, and provide training and support
• Process Optimization: Identify areas for improvement in existing workflows and implement solutions to enhance efficiency and automation
• Documentation: Create and maintain comprehensive documentation for all integrations, configurations, and workflows
• Staying Updated: Stay informed about the latest HubSpot features and best practices, as well as relevant technologies and trends in the integration space

Job Qualifications

• Must have 3+ years of experience with – and strong knowledge of – CRM architecture (e.g., HubSpot, Zoho, Salesforce, MS Dynamics, SAP), marketing, sales, and service hubs, including workflows, custom objects, properties, and integrations; HubSpot Certification preferred
• Must have general knowledge of database structure, data integration experience with data mapping, cleansing, transformation, and validation, as well as ETL processes
• Must have experience with APIs, custom scripts, and technologies like Python, Node.js, or PHP for integration development
• Must be able to identify, analyze, and resolve complex technical issues related to integrations
• Must be collaborative with excellent verbal and written communication skills for interacting with both technical and non-technical audiences
• Must be able to manage multiple projects, meet deadlines, and ensure successful project delivery; knowledge of Monday is ideal

Compensation: Salary + Performance-Based Bonus, Comprehensive Benefits Package. Final compensation will be determined based on experience and skills and may vary from the range listed above. Lion Holdings is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.