Field Tech Support Analyst

Join Our Team at Optum

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Location: 480 Bedford Rd, Chappaqua, NY, 10514 and supporting the surrounding area.

If you reside in Chappaqua, NY, you'll enjoy the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

• Serve as the on-site escalation point for clinicians requiring technical assistance, using diagnostic techniques and tools
• Travel within a 50-mile radius to provide IT support and perform on-site troubleshooting
• Install and ensure operational status of workstations, printers, phones, fax machines, computers, and software applications
• Communicate effectively with customers and escalate unresolved issues to the next level of support
• Log and record issues and their resolutions, participating in an on-call rotation for after-hours support
• Provide technical expertise to end-users and assist in resolving hardware/software issues
• Diagnose, troubleshooting, and resolve problems involving operating systems, applications, and network configurations; replace parts as necessary
• Prioritize and manage workload independently while focusing on critical items, adapting to new technologies, and improving procedures as needed
• Coordinate new access needs and security changes with internal IT leadership, ensuring proper user ID and password communication
• Direct external contract resources for hardware installations/repairs as necessary, maintaining inventory and ensuring IT asset security

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Technical certifications: CompTIA A+, Network+, Microsoft MCP/MCSE, or Cisco CCNA
• 4+ years of experience providing IT desktop support in a corporate or clinical/business environment
• 4+ years of experience installing, configuring, and supporting desktop hardware, software applications, and server infrastructure
• 4+ years of experience installing, maintaining, and supporting networked devices (e.g., printers, scanners, peripherals)
• 4+ years of hands-on experience with Windows operating systems, including installation, configuration, and troubleshooting
• 4+ years of experience with enterprise technologies including Active Directory, VPNs, Exchange, Citrix, and backup solutions
• 4+ years of experience diagnosing and resolving hardware, software, and basic networking issues
• 1+ years of experience supporting enterprise environments utilizing technologies such as Cisco networking tools, SharePoint, and backup software
• Solid working knowledge of PC hardware, peripherals, and imaging/data migration processes
• Access to reliable transportation and valid US driver's license

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.94 to $51.83 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.