Customer Service Representative
$15 - $19.04 per hourFerguson
- # Customer Service RepresentativeApply: Remote: Full time: Posted Today: R-141251**Job Posting:**Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. The National Sales Client Services team is seeking the right individual to fill an immediate need for a Customer Service Representative. This team supports internal associates across Ferguson Home sales and support teams by providing timely and accurate order information. The role focuses on researching lead times, responding to ETA requests, and identifying purchase order and sourcing details to enable customer‐facing teams to deliver a positive customer experience. This position is ideal for someone who enjoys helping others, working with structured processes, and contributing in a fast‐paced, collaborative support environment. This role is approved to be either Remote within the United States or Hybrid for associate in Newport News, VA, in accordance with company policy. ## **Responsibilities:** * Provide ongoing support to internal associates across Ferguson Home sales and support teams* Research and respond to lead time and ETA requests submitted through internal applications* Identify where items were ordered, including reviewing purchase orders and sourcing details* Utilize order management systems to research order history and status* Communicate clearly and professionally with internal partners through written and verbal communication* Follow established processes to ensure accurate, consistent, and timely responses* Manage multiple requests simultaneously in a fast‐paced environment while maintaining focus, attention to detail, and appropriate urgency ## **Qualifications:** * Demonstrated focus on delivering a positive customer experience and supporting internal teams with care and accuracy* Career‐oriented mindset with a desire to learn, grow, and build foundational skills within Sales Support* Attention to detail with the ability to research and analyze order information* Process‐oriented mindset with strong organizational skills* Effective verbal and written communication skills At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!#Li-Remote-**Pay Range:**-*Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.*-$15.00 - $19.04-***Estimated Ranges displayed are Monthly for Salaried roles* OR *Hourly for all other roles.***-This role is Bonus or Incentive Plan eligible.-Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.-*The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.**Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.*
- J-18808-Ljbffr Ferguson Enterprises, Inc.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Customer Service Representative in Newport News, VA vacancy
$12 - $13 per hour
...you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional...SuggestedHourly payStart working todayLocal areaU-Haul
Newport News, VA1 day ago- ...IT Service Desk Support Duties: Responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails... ...following up with end-user and escalation team. Researches customer concerns and find appropriate resolutions. Creates and maintains...SuggestedWork experience placementWork at office
Connect Talent Solutions
Newport News, VA3 days ago - ...Center Agent positions that will be responsible to: Answer calls in an efficient, courteous and accurate manner, while assessing customer needs and offering solutions; Demonstrate the desire to make customer's travel not only superior but memorable; Quickly identify and...SuggestedCurrently hiring
$18 - $20 per hour
...Providing elevated levels of support to the branches at Month End as well as Mid-Year and Year End Providing unparalleled customer service to both internal and external customers. Responsible for entering vendor invoices, identifying payment terms, and matching...SuggestedHourly payFull timeContract workTemporary workWork experience placementWork at officeImmediate startRemote workVolt
Newport News, VA1 day ago- ...The Accounts Payable Imaging and Entry department at Shared Services manages the imaging, distribution, and entry of vendor invoices,... ...Month End as well as Mid-Year and Year End Provide unparalleled customer service to both internal and external customers Qualifications:...SuggestedWork at office
TECHEAD
Newport News, VA18 hours ago $20 - $22 per hour
...HVAC, heating, plumbing, and electrical services, with 7,000 professionals and over 45... ...Responsibilities As an In-Store Sales Representative and Lead Generator, you will engage... ...lead-generation, brand-awareness, and customer education while scheduling in-home consultations...Hourly payWeekly payFull timePart timeWork at officeWork from homeRelocation packageFlexible hoursShift workWeekend work$35k - $45k
...insurance agency, which gave me a strong foundation in financial services and helping families protect their futures. I also hold... ...back are equally valued. Role Description As a Customer Service Representative - State Farm Agent Team Member with AJ Fraley - State...For contractorsWork at officeAJ Fraley - State Farm Agent
Newport News, VA1 day ago- ...Brian Gillespie - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products... ..., identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... Hourly...Hourly payFor contractorsWork at office
Brian Gillespie - State Farm Agent
Newport News, VA3 days ago - ...for Nick Rowan - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products... ...as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance...Hourly payFor contractorsWork at office
Nick Rowan - State Farm Agent
Newport News, VA3 days ago $22 - $24 per hour
...Loan Consultant II At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people...Work at officeLendmark Financial Services
Newport News, VA3 days ago- ...You Driven & Ambitious? This busy insurance and financial services office has a passion to make a difference in the lives of others... ...from the unexpected and realize their dreams. We help customers with their insurance and financial services needs, including Auto...For contractorsWork at office
Mark Crump - State Farm Agent
Newport News, VA4 days ago - ...Sales Development Representative Join a forward-thinking company dedicated to your growth... ...outbound calls to prospects and existing customers Continually build a pipeline of high... ...practices Exceptional customer service skills Proficient in various technologies...Hourly payFull time
$40k - $50k
...gave me a strong foundation in financial services and helping families protect their... ...valued. Role Description As Account Representative - State Farm Agent Team Member for AJ Fraley... ...to our daily business operations and customers' success. You grow our agency through...For contractorsWork at officeAJ Fraley - State Farm Agent
Newport News, VA1 day ago$40k - $60k
...Account Representative - State Farm Agent Team Member Successful State Farm Agent is seeking... ...-based conversations and remarkable customer experience. If you are a motivated self... ...prompt, accurate, and friendly customer service. Service can include responding to inquiries...For contractorsWork at officeLocal areaFlexible hoursCorey Jones - State Farm Agent
Newport News, VA3 days ago- ...time off Wellness resources Are you outgoing and customer-focused? Do you enjoy working with the public? If... ...contractors that market State Farm Insurance and financial services products. ROLE DESCRIPTION: As Account Representative for Nick Mieney - State Farm Agent, you are vital...For contractors
Nick Mieney - State Farm Agent
Newport News, VA4 days ago - Job Description Job Description Full time opportunity available for conscientious person that takes pride in their work . Candidate must be able to work independently , must be detail orientated, organized and have strong time management and communication skills . ...Full timeFor contractorsWork at office
A & S Realty Inc t/a Andleton Management
Newport News, VAmore than 2 months ago $22.42 per hour
...way your career should be! Position Overview As a Customer Advisor at CarMax, you will play a vital role in delivering an... ...technicians, you'll ensure transparency and trust throughout the service and repair process. This position is perfect for individuals...Hourly payFull timeFlexible hoursNight shiftCarMax
Newport News, VA18 hours ago- ...Setter to work from home in Newport News, VA. This role involves engaging with potential clients to schedule appointments for sales representatives. Responsibilities include calling clients, managing appointment schedules, and keeping accurate logs of interactions. The ideal...Remote jobWork from home
- ...locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material... ...regarding this Job Requisition, please contact HR Representative in the Human Resources Department at extension XXXXX ....Work at officeLocal areaWorldwide
$65k
...Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a... ...future for every client. Role Overview: As a Benefits Representative, you play a pivotal role in helping families protect their assets...Full timeFlexible hoursLomenick Agency
Fort Eustis, VA2 days ago$40k - $50k
...Farm Agent, you are vital to our daily business operations and customers' success. You grow our agency through meaningful customer... ...our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive...For contractorsWork at officeAj Fraley - State Farm Agent
Newport News, VA3 days ago- ...business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in... ..., identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... Salary...For contractorsRelocation packageFlexible hours
Corey Jones - State Farm Agent
Newport News, VA3 days ago $40k - $50k
...insurance agency, which gave me a strong foundation in financial services and helping families protect their futures. I also hold... ...Farm Agent, you are vital to our daily business operations and customers' success. You grow our agency through meaningful customer relations...For contractorsWork at officeState Farm
Newport News, VA4 days ago- ...paging and alarms systems (Symplex Alarm System) Implements regulations and directives regarding the provision of switchboard services. Requirements Answer and process all incoming calls politely, efficiently and in a friendly manner, even during heavy workload...Full timeWork experience placementWork at officeImmediate startLong distance
Innovation At Work
Hampton, VA1 day ago $22 per hour
...Job Opportunity Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to become part of a committed team providing excellent and effective public transportation to the Hampton Roads region. We offer unmatched benefits and competitive...Hourly payHampton Roads Transit
Hampton, VA1 day ago$17 per hour
...Job Description The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities. Responsibilities Responsible for organizing all keys / organizing and filing documents by our internal...Full timeWork experience placementRB Global Inc.
Yorktown, VA3 days ago$15 - $18.75 per hour
...Customer Service Associate (CSA) As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a beloved brand that is committed to putting people first, doing the right...Hourly payLocal areaFlexible hoursShift workStore 8602 - Ashland
Newport News, VA1 day ago- ...Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage...Contract workPart timeLocal area
Dollar Tree
Newport News, VA4 days ago $15 - $18.75 per hour
...Store 6603 - Newport News, VA 23608 Part time JR118857 As a Customer Service Associate (CSA) you are the friendly face that puts the ‘Wow’ in Wawa by greeting and serving our customers. As a CSA, you are proud to be part of a beloved brand that is committed to...Hourly payPart timeLocal areaFlexible hoursShift workWawa
Newport News, VA2 days ago$18 - $20.29 per hour
...in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding...Work at officeCopart
Hampton, VA18 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Representative. Be the first to apply!
Related searches
- customer service rep remote Newport News, VA
- airport customer service agent Newport News, VA
- client experience specialist Newport News, VA
- customer service associate Newport News, VA
- customer success specialist Newport News, VA
- hospital customer service representative Newport News, VA
- customer service representative hiring Newport News, VA
- community service representative Newport News, VA
- client service representative Newport News, VA
- customer support representative Newport News, VA