Customer Relations Advocate

Job Description

Job Description

Role Snapshot

Picture your day starting with customer conversations about recent sales and promotions, then moving into coordinating installation details and keeping communication lines clear and professional. As a Customer Relations Advocate, you’ll safeguard strong relationships, resolving claims and complaints fairly and effectively in accordance with applicable consumer laws.

• Respond to inquiries tied to sales, sales promotions, installations, and general communications.
• Maintain positive customer relationships by addressing concerns with accuracy and care.
• Investigate and resolve claims and complaints in line with consumer law requirements.
• Develop organization-wide initiatives that proactively inform and educate customers.
• Translate survey feedback into actionable improvement plans that elevate the customer experience.

You’ll operate within a structured environment with clearly defined procedures, tasks, and guidelines to support sound decisions. The role calls for a solid grasp of routine workflows in your discipline. Technical procedures are well established, and while the work follows set methods, you’ll navigate a variety of recurring work routines.

• 2+ years of relevant experience
• High school diploma
• Flexibility to adjust hours as needed to support business needs