Service Shop Foreman

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The Service Shop Foreman Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Salary Compensation of between $5,860.00 and $6,000.00. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit

** Position Purpose **

The Shop Foreman is responsible for ensuring the quality of service work and fully utilize the resources of the Service Department. Major objectives of the Service/Shop Foreman are maximizing Service Department efficiency and productivity, training, coaching and supervising service technicians, and maintaining technical service facilities, tools and equipment.

** Essential Duties and Responsibilities **

• Monitor Warranty Indexes.

• Oversee work distribution, ensure it is fair and balanced.

• Monitor repair order cycle times.

• Develop new plans to improve efficiency in the shop (including part return policies and warranty department training).

• Assist with warranty booking/refused claims.

• Assist technicians with technical issues.

• Assist and monitor repeat visit / comeback vehicles.

• Responsible to maintain shop tools and special tools.

• Personally repair vehicles when requested by Service Managers.

• Quality control vehicle repairs at random as necessary.

• Perform road tests with customers and periodic over-night road tests and answers any questions accordingly.

• Monitor overtime on a daily basis.

• Order shop equipment; schedule equipment for repairs and maintain / order / organize new tools / broken tool warranties and maintain tool room in operating condition.

• Sign off warranty repairs (brakes, add-ons, CPO repairs, and high maintenance index repairs).

• Maintain manufacturer required level of technician training; maintain technician A/C certifications; schedule technician training enrollments.

• Maintain shop efficiency and productivity.

• Communicate with IT Department to maintain current software in diagnostic units.

• Conduct shop safety and roundtable training meetings; correct shop safety deficiencies / schedule quarterly safety inspection and maintain shop rules / issue safety reprimands.

• Complies with all safety rules and use all appropriate safety and personal protection equipment as required.

• Work with factory reps and engineers on vehicle issues.

• Monitor technician submissions to manufacturer on a daily basis.

• Assist and monitor non-returned warranty parts with technicians and parts department.

• Produce technician’s efficiency report accurately and timely every pay period holding technicians accountable.

• Exemplifies organizational culture and holds others in department accountable for doing the same.

• Maintain shop cleanliness and compliance with all state and federal requirements.

• Must maintain accurate attendance records “clocking in and out”.

• Adhere to work schedule and arrive at work before your scheduled start time and be at your work station productively engaged by the scheduled time.

• Adhere to established dress code policy at all times.

• Other related duties as may be assigned.