Customer Service Representative

CSR Position

CSR Responsibilities:

Workflow Management: Optimizes daily operations with excellent client care in a walk-in emergency setting

Communication: Manages a multi-line phone system, handles calls/messages, and provides a warm, professional welcome.

Client Care & Compassion: Delivers exceptional service, remains calm during emergencies, and manages emotional or difficult client interactions with empathy.

Administrative Duties: Accurately processes payments, maintains precise client/pet records, and handles documentation (scanning, emailing, etc.).

General Support: Completes all tasks assigned by supervisors.

Qualifications:

Ability to properly prioritize and complete tasks simultaneously

Ability to problem solve and adapt to multiple situations

Excellent customer service skills

Computer efficiency

Very detail-oriented

Preferred: Experience with Veterinary Electronic Medical Records (Cornerstone, ezyVet etc.)

Preferred: One year of customer service representative experience

Preferred: Knowledge of veterinary medical terminology and procedures

Preferred: HS Diploma or educational equivalent

At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here's what you can expect when you join our team:

Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.

Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.

Health, dental, vision, life insurance, and mental health resources to support your overall well-being.

Generous paid time off and holidays, because your personal time matters.

A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.