Residential Aide - Pitkin Avenue

Benefits: We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books. Overview: The Residential Aide (RA) ensures the wellbeing and safety of the program’s clients and staff during their shifts. The RA provides crisis intervention as needed to maintain residential safety and security. The RA works in shifts from 8am to 4pm, 4pm to 12am, 12am-8am (give-or-take one hour based on the residence to which they are assigned). An RA may also work 12am-12pm, or 12:00pm-12:00am. The schedule operates 7 days a week, and all holidays as needed. Responsibilities: Primary: The RA makes sure that the program’s Code of Conduct is enforced and adhered to by program clients. Secondary: Build rapport with program clients and engage with them professionally and respectfully. When necessary, de-escalate tense, even hostile, client situations Other functions that may be required with this position include: Ensure the safety, security and integrity of all residents and guests, as well as the physical environment of the facility. Conduct periodic facility walk-throughs. Always provide excellent customer service and confidentiality. Communicate with the clinical staff on resident behavior as well as the care of those on the fragile list. Provide screenings for all visitors, staff, and clients who enter subject to Housing Works’ requirements. Write and submit Shift Reports at the end of every shift in accordance with the department’s requirements. Write and submit Incident Reports in accordance with Housing Works’s policy and procedures and, when necessary, testify in court about the contents of said reports after being prepped by Housing Works’s attorneys. Distribute meals to program clients when needed and help unpack and properly store meals that are delivered to the site as per the site’s requirements. Perform light custodial work consisting of cleaning tables, chairs, minor spills, and removal of trash. During inclement weather, remove snow and ice from the building’s property in accordance with NYC requirements using shovels, salt, and, if applicable, a snow blower. Enthusiastically participate in advocacy and direct actions to end the twin crises of homelessness and HIV/AIDS. Requirements: At least one year of work experience. Ability to prioritize and multi-task. Ability to work with the homeless population. Must possess a Certificate of Fitness for Supervision of Fire-Alarm Systems (S-95) within eighty (80) days of employment. Must use PPE provided by Housing Works during shift when required by Housing Works Policies and Procedures. Dependable and flexible Able to maintain a high level of client confidentiality. Excellent internal and external customer service skills and strong interpersonal skills. Good communication skills both verbally and written including the ability to communicate with all levels of management. Must be proficient in Microsoft Outlook, Word, and Excel. Ability to work under pressure. Ability to work with colleagues to solve problems. Able to lift 20lbs. with proper assistance and tools. The Residential Aide position is one which requires the staff person to be present in the program site 100% of the time. Occasionally to Frequently expected to de-escalate tense, even hostile, client situations Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services. Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. This position is included in a bargaining unit of Housing Works’ New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (“RWDSU”). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a “CBA”) between Housing Works and the RWDSU Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Housing Works