Health Technician (Telehealth Clinical)

Summary The Health Technician (Telehealth Clinical) Advanced serves within the Education & Learning Resources Service Line at the Minneapolis VA Medical Center. The primary responsibilities of the incumbent include: delivering established telehealth competency based training for clinicians and telehealth staff members. They provide high level support - training - and advanced management of telehealth operations and is typically stationed at a clinical care delivery site. Duties This position functions above the full performance level for the Health Technician (Telehealth Clinical) position and serves in an advanced role The incumbent performs a full range of duties and is responsible for day-to-day operation of telehealth services at the assigned location and between the assigned location and remote sites of care as well as participating in the programmatic development and advanced support of the facility‑wide telehealth program The incumbent is expected to be able to exercise independent judgement and will often provide guidance to less experienced staff members and will require minimal direct supervision Major duties include but are not limited to: Coordinating, installing, maintaining, and managing the inventory of telehealth technologies including hardware and software with assistance of Biomed and IT Providing established standardized competency based training – guidance and information on the use of advanced telehealth technologies to patients, staff, and providers Providing established standardized competency based training for telehealth technology – facilitating interactive simulations for clinical staff participating in telehealth programs Participating in performance improvement activities aimed at improving the efficiency of the patient telehealth processes Developing reporting procedures – sampling techniques and measurements at various points in the telehealth processes to identify/analyze inherent weaknesses in work and procedures Coordinating clinic set up and monitoring of workload capture and issues for assigned patient and provider clinics including telehealth resource based scheduling Supporting designated complex telehealth programs that require advanced technical skillsets Preparing the clinical environment – which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment Serving as a telepresenter – within scope of practice – during clinical video telehealth (CVT) and VA Video Connect (VVC) encounters including tasks such as establishing and maintaining video conferencing connections – making introductions between patient site and provider site – following instructions of a clinician to facilitate an effective clinical encounter Serving as an imager and manager of clinical data for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images – collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines Taking measures to ensure patient care is delivered safely by following appropriate procedures for the cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures Work Schedule: Monday – Friday – 8:00am – 4:30pm CST Telework: Ad‑hoc Virtual: This is not a virtual position Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized #J-18808-Ljbffr