Director, Event Technology III - The Westin New York Times Square

Position Overview The Director, Event Technology III (DET III) is responsible for leading a successful sales and operations team to achieve the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET III promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This role manages venue(s) with $3.75M - $8M in revenue and will report to a Regional Director, Venues or an RVP, Venues. Key Job Responsibilities Venue Partner Relationships Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention. Service high profile/visibility events and act as a point of escalation when needed. Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business. Partners with Venue Sales Leadership on sales strategies. Creates and participate in business review presentations. Financial Management & Reporting Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures. Strategically ensure event profitability is maintained based on proper staffing per event. Achieves Encore’s financial goals for the location(s) by effectively directing the management of labor, equipment sub-rentals and other costs. Train and directs operations and sales managers to complete standard and ad hoc reports. Complete and analyze reports to effectively manage the business. Enforce the utilization of the company billing system, coordination of invoicing activities and that billing is reviewed and approved by clients. Review location P & L and develops action plans to address deficiencies/grow the business. Confirm venue partners process all payments to Encore in a timely basis. Operations Management Responsible for the strategic, long-term direction of large and small high tech, high volume events at the property. Direct operations team to manage daily floor operations including scheduling and equipment setups, operation, and strikes are completed, and in accordance to brand standards. Confirm operations team is using inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment. See the Big Picture by efficiently sharing labor and equipment within the local market. Guarantees a Encore management presence at all venue meetings, such as daily stand ups or sales meetings. See the Big Picture by analyzing schedules and available labor and equipment resources and makes recommendations for labor and equipment sharing within local markets. Technical Ability Act as a resource or point of escalation for technical support for sales and operations leadership team. Ensures staff understands the technical aspects of the job. Effectively utilizes applicable company computer systems. Sales Management Hold Sales Team accountable for maintaining a healthy pipeline at all times to achieve established revenue targets. Confirm all known opportunities are in CRM and completed accurately and updated at all times. See the Big Picture by leading the sales forecasting efforts at home location(s), ensuring they are accurate and submitted timely. Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc. Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc. Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events. Customer Service Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments. Lead the team to exceed the expectations and needs of internal and external customers. Meet with guests on site or assigns this to a team member, and verify equipment is setup accurately and working properly to customer needs, and verify the team is monitoring each event and checking in on customers throughout the day. Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image. People Development Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality. Embrace and foster the company’s Core Values. Directs and Manages performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development. Navigate the union labor market and associated management dynamics, where applicable. Directs and Manages the human resources activities including selection, performance management, and learning. Directs and provides focused and continued coaching to develop the skills of team members. Verifies that employees are trained on Encore standards for service and equipment, and properly trained on company computer systems. Recommends team members for training opportunities, as needed. Ensure Encore's D,E &I initiatives are implemented. Job Qualifications Bachelor’s degree is preferred or equivalent experience. 5+ years of audio visual experience. 3+ years of operations supervisory/management experience. 3+ years of customer service or hospitality experience. Sales experience is a plus. Working knowledge of audio-visual equipment in a live show environment. Ops 200 & Leadership 200 Certification. Proficiency with the use of computer hardware. Proficiency with computer software and programs, including the Internet and Microsoft Office. Effective leadership abilities and customer satisfaction and people development focus. A valid driver’s license is required for team members who may operate Company vehicles. Competencies (by Core Values) Deliver World Class Service Hospitality Do The Right Thing Courage Drive Results Optimizes & Aligns Work See The Big Picture Strategic Mindset Value People Organizational Savvy Values Diversity Develops Talent For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( Physical Requirements Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options consist of: Continuously, Frequently, Occasionally and Never. General Physical Activities Sitting: 2-3 hours per day Standing: 4-5 hours per day Walking: 4-5 hours per day Stooping: 2-3 hours per day Crawling: 2-3 hours per day Kneeling: 2-3 hours per day Bending: 2-3 hours per day Reaching (above your head): 2-3 hours per day Climbing: 0-1 hour per day Grasping: 4-5 hours per day Lifting Requirements 0 - 15 lbs*: Frequently 16 - 50 lbs*: Frequently 51 - 100 lbs: Occasionally Over 100 lbs: Occasionally Carrying Requirements 0 - 15 lbs*: Frequently 16 - 50 lbs*: Frequently 51 - 100 lbs: Occasionally Over 100 lbs: Occasionally Auditory/Visual Requirements Close Vision: Continuously Distance Vision: Continuously Color Vision: Frequently Peripheral Vision: Occasionally Depth Perception: Frequently Hearing: Continuously Pushing/Pulling Requirements 0 - 15 lbs*: Frequently 16 - 50 lbs*: Frequently 51 - 100 lbs*: Occasionally Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Salary Pay Range: $76,235.00 - $99,105.00 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging. #J-18808-Ljbffr Encore Global