Call Center & Customer Support Opportunities

Foot Locker Job Opportunity

Great brands reflect culture. The best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self-expression. As part of the DICK'S Sporting Goods family, you're backed by the resources, reach, and career opportunities of a world-class sports company. That unleashes Foot Locker to keep pushing forward with the agility and edge that define the brand. We're looking for great people who want to influence culture and the generation that is shaping what's next. Whether you're building strategy, shaping innovations, or creating unforgettable customer moments, you'll contribute to decisions and experiences that define our brands' impact in the communities we serve. Come change the game with us.

We are looking to hire for multiple roles: part-time Customer Care Specialists for our call center part-time & full-time eCustomer Care Specialists part-time & full-time Payment Management Specialists part-time Package Investigations Specialists These positions are all on-site at our contact center in Wausau, WI. Next start date: Monday, July 6th Training: You will attend 3 weeks of Customer Care Training from either 8:00am-12:30am or 4:00pm-8:30pm. Pay rate: $16 - $16.50 / hour

What our employees say they love most about working here: Their coworkers! Flexibility & work/life balance The atmosphere: welcoming & sense of belonging Recognition and appreciation from leadership Problem-solving and helping customers Learning about the business Laid back environment Weekends off

Responsibilities

• Providing superior customer service over the phone to assist customers with questions or concerns around orders they've placed online, shipment tracking, product availability, etc.
• Empathizing with and prioritizing customer needs
• Efficiently entering customer information and conversation notes into the order management system
• Providing customer service to our Foot Locker Retail Store Associates as they place orders for their customers

Qualifications

• Proficient computer navigation skills including ability to multi-task
• Positive attitude
• Ability to be polite and professional while speaking with customers
• Previous customer service experience is helpful but not required

Benefits 30-50% employee discount Casual dress code Wear your sneakers to work! 401(k) with company match & Roth option Stock purchase plan Medical / dental / vision / life insurance options for full-time team members Opportunities for advancement Paid time off for full-time team members Learning and development opportunities Education reimbursement program Employee Resource Groups Recognition and appreciation programs