Inside Sales Account Manager

Job Description

Job Description

Job Title: Inside Sales Account Manager

Reports to: After Sales Service Manager

Job Summary

The Inside Sales Account Manager will sell Volm products and services to customers in the assigned territory and assist customers with finding solutions to fit their needs. The Inside Sales Account Manager will find new sales leads through activities such as cold calling, referencing business directories, networking, and by increasing current customer sales. The Inside Sales Account Manager will work closely with the Equipment Sales and Service teams to effectively sell Volm’s extensive range of packaging products.

Supervisory Responsibilities

NA

Essential Duties

• Develop long-lasting customer and business relationships by building trust and being a knowledgeable consultant to customers based on their individual needs.
• Work directly with manufacturer vendors to understand the machinery Volm sells to end users, and which parts and components are at what level of critical and consumable level.
• Understand the features and benefits of Volm products and be able to advise end users on proactive parts to have in stock for their machinery.
• Research and document and understanding of seasonality of each customer area to assist with guidance on timing.
• Provide exceptional customer service by responding to requests in a timely manner, providing complete and accurate information, and ensuring all aspects of service are met.
• Utilize current price lists and product literature to ensure consistent and accurate information is referenced when developing customer quotes.
• Partner with Volm Equipment Service teams to enter orders into the computer system in an accurate and timely manner.
• Work in a cooperative manner to identify and expedite resolutions to customer problems and complaints to maximize customer satisfaction.
• Collaborate with Volm management by providing information regarding customer needs, problems, interests, competitive activities, and potential for new products and services.
• Continuously analyze the assigned territory and markets for industry trends and news.
• Keep abreast of ongoing product changes and new product offerings.
• Represent the company in a positive manner, striving to be recognized as the Most Valued Partner to every customer.

Required Skills and Abilities

• Ability to communicate in both the written and spoken language of English to a level that will allow the safe and effective performance of the job.
• Ability to establish priorities, work independently, and proceed with objectives without direct supervision.
• Excellent organizational skills and ability to manage multiple projects/deadlines to ensure all customer communications and commitments are followed up on.
• Proven interpersonal and conflict resolution skills to deal with complex customer service issues.
• Advanced skills in negotiating to find acceptable resolutions to customer issues.
• Ability to work with others as part of a team as well as individually with minimal supervision.
• Ability to handle stress in a fast-paced work environment.
• Ability to effectively work with material and resource planning systems, spreadsheets, word processing documents, and other applicable computer systems and software.
• Capacity to think critically, calculate, analyze, and track details/figures/data and make competent decisions based on those details/figures/data.
• Communication, teamwork, and customer service skills are critical as employees are expected to work directly and indirectly with all levels of employees, customers, and outside vendors.

Education and Experience

• Knowledge of business, communication, and sales principles normally acquired by the completion of an associate degree in business, communications and/or equivalent work experience.
• Minimum of two (2)years of technical experience preferred.
• Sales experience in fresh produce, onion, and/or potato industry preferred.

Physical Requirements

• Ability to stand, walk, bend, stoop, reach, and move around for extended periods of time.
• Capability to lift and carry objects of various weights, ranging from light office supplies to heavy machinery components (up to 50 pounds).
• Proficiency in using hands, fingers, and arms for tasks such as typing or writing.
• Sufficient visual acuity to read documents, operate equipment, and recognize details at close and distant ranges.
• Ability to hear and understand verbal communication.
• Adaptability to work in varying environmental conditions, such as temperature extremes, noise, dust, or fumes, depending on the nature of the job.
• Willingness to adhere to safety protocols and wear protective gear, including helmets, goggles, gloves, and safety shoes, as required by the job.

Company Culture & Values

• A Commitment to Our Purpose (COMMITTED PEOPLE) – Our mission is to serve and build up our customers, suppliers, communities, and each other, guided by the principles of our Lord Jesus Christ.  The commitment to serving and building up is easily seen in those employees that exemplify this value.
• Without Our Customers We Are Nothing (CUSTOMER FIRST) – We realize that we are blessed to serve our customers and without them, our company does not exist.  They rely on us for their success and that is a responsibility we cannot take lightly.  Our focus must be on serving them with as seamless communication and access to products as possible.
• Kind, Humble and Positive (HUMBLE) – These positive traits do not mean being a doormat to others.  But when a person is kind, humble and positive it comes through in their genuine caring for those around them.
• A Desire For “Expert” (EXPERTS) – Our people want to be seen as the experts in their specific roles.  From how we convert a bag efficiently and with highest quality, to knowledge of the product portfolio, to desiring to know more about tax or human resource policy – the desire for “expert” drives us in each of our roles.
• Intentional Growth –Developing of Self and Others (PERSONAL GROWTH)– Times, tools, and customer expectations change.  Our team members are interested in developing themselves and those around them.   We know that a stronger team is one that makes our customers and our fellow employees happier.
• Strong Work Ethic (HARD WORKERS) – The commitment to serve those around us is honorable and we respond to this by putting our strongest effort into that purpose.
• High Expectations of Self and Others (HIGH EXPECTATIONS) – We expect ourselves, and those around us, to put in our best effort.  When others struggle, we help them align towards perfection.  When we struggle, we are open and humble to hear it and course correct accordingly.
• If It Isn’t Safe, We Don’t Do It (SAFETY) – All people deserve to return home to their loved ones safely and work in an environment where they can best execute their tasks safely.  When choosing between safety and profit, safety and efficiency, safety and feelings, safety, and “x” –we choose safety.

Travel Requirements

This position requires routine overnight travel and frequent travel within the workday.   

Driver Qualification

The ability to drive a company owned/leased vehicle or personal vehicle on behalf of the company is required. Inclusion in the company’s driver qualification program is required to drive a company owned/leased vehicle or personal vehicle.

Becoming a qualified driver includes:

• Agree to the company driving policies that apply to company owned/leased vehicle or personal vehicle as applicable.
• Possess and maintain a valid driver license and be a minimum of 21 years of age.
• Maintain an acceptable driving record, as evidenced by completion of a baseline motor vehicle record check and ongoing monitoring.
• When driving a personal vehicle on behalf of the company, must provide a copy of the declaration page from personal auto insurance that shows the policy dates and minimum coverage amounts ($300,000 bodily injury per accident/$100,000 property damage per accident or if driving less than 5 hours/200 miles a year $50,000 bodily injury per accident/$10,000 property damage per accident or the state minimum, whichever is more). This requirement is initially and then annually thereafter.

This job description is intended as a general outline of the primary responsibilities of the position. It is not intended to be an exhaustive or comprehensive list of all duties, responsibilities, or activities that may be required. The employer reserves the right to modify, add, or remove any responsibilities, duties, or activities as deemed necessary with or without notice.

Volm Companies is an equal opportunity employer and is committed to providing reasonable accommodation to qualified individuals with disabilities and other protected characteristics. If you require reasonable accommodation to perform the essential functions of the job, please inform us and we will work with you to address your needs.

Benefits

As a family-owned and operated company, we offer a comprehensive benefits package designed to support you and your family. We offer a strong foundation of benefits, including access to medical, dental, and vision coverage, an HSA employer contribution, and a 401k with profit sharing to secure your future. To support your overall well-being and family life, we offer additional benefits beyond the core package, such as paid vacation, wellness stipends, childcare reimbursement assistance, and much more. We are committed to continuously enhancing our benefits to meet the evolving needs of our team.