Clinical Staff Manager

Clinical Staff Manager

Join Silverado North Shore, a memory care innovator ranked in the top 10 nationwide by Fortune Magazine Best Workplaces in Aging Services. Since 1997, Silverado has delivered exceptional care to individuals with neurodegenerative conditions. We're a certified Great Place to Work and proud to offer competitive pay, benefits, and growth opportunities.

We're hiring a Clinical Staff Manager a detail-oriented and empathetic leader who will oversee clinical scheduling, caregiver coordination, and administrative support for our community.

Be a difference-maker with a memory care leader! You're a proactive and compassionate professional who thrives in a fast-paced environment. You understand the importance of efficient scheduling, strong communication, and supporting a team that delivers exceptional care to residents living with memory impairments.

What You'll Be Doing:

• Manage daily and monthly clinical staff schedules, ensuring proper coverage and compliance with staffing ratios
• Maintain caregiver shift preferences and availability in an active scheduling database
• Respond to emergent scheduling needs with creativity and urgency
• Supervise caregivers across all shifts, including PM, NOC, and weekends
• Assist with recruiting, interviewing, onboarding, and orientation of new caregivers
• Track and maintain associate licenses and certifications
• Provide regular updates to the Administrator and Director of Health Services on staffing, overtime, call-offs, and performance metrics
• Approve payroll and manage timecards for the clinical team
• Collaborate with HR and DHS on performance concerns, workers' comp, and leaves of absence
• Coordinate training and continuing education for clinical staff
• Oversee budgeting, inventory, and ordering of clinical supplies
• Participate in quality improvement initiatives and community events
• Foster strong relationships with caregivers, nurses, and community leaders to support retention and satisfaction
• Supervise adherence to policies and procedures under DHS direction

Qualifications:

• High school diploma or equivalent required
• Experience in healthcare scheduling, preferably with dementia-related care
• Familiarity with scheduling software and dementia care practices
• Willingness to work flexible hours, including evenings, weekends, and holidays
• Empathetic communication style and a "can-do" attitude
• Active role: walking, bending, lifting (up to 50 lbs.)
• Commitment to working with seniors in a culturally diverse environment
• Reliable transportation to meet attendance and punctuality standards
• Comfortable working in an environment with animals and pets
• Ability to collaborate with other department leaders

Why Choose Silverado?

• Fortune Magazine Best Workplace in Aging Services
• Certified Great Place to Work
• Paid training and strong internal mobility

Anticipated pay range

$70,000 - $80,000 USD

Silverado offers the following benefits to eligible employees:

• 401(k) matching
• Health, Dental and Vision Insurance
• Flexible Spending Account (FSA)
• Paid time off
• Tuition reimbursement and professional development assistance
• Referral program
• Other amazing benefits such as Pet Insurance, Auto and Home Insurance and Discount Programs!

* Silverado does not accept candidates from outside recruiters or agencies for this role. *