Customer Care Team Lead: Escalations & Coaching

PLS

PLS Financial Services in Oak Brook, IL is seeking a Customer Care Team Lead to oversee escalated customer interactions, train staff, and ensure high quality service in a fast-paced environment. You will analyze inquiries, coordinate with supervisors, and maintain records, with emphasis on first-call resolution and adherence to policies. This role requires prior contact center leadership and flexibility to work evenings/holidays as needed, with opportunities for advancement. #J-18808-Ljbffr PLS

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Vacancy posted 2 days ago

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