Implementation Support Specialist

Implementation Specialist

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

The Role

The Implementation Specialist is responsible for all communications, documentation, setup, installation, and billing activation during the onboarding process for new customers. The Implementation Specialist works closely with internal teams and customers to provide accurate product configurations and installations, schedule all trainings, and communicate onboarding information to ensure a successful product launch. This position is remote based and requires excellent organizational skills, successful time management and good communication skills.

What You’ll Do

• Complete simple to moderately complex tasks related to customer installations of products.
• Consultatively work with assigned clients to determine setup requirements, configure the product per the customer’s specifications and complete installation. Ensure products are updated accurately and product integration processes are deployed within expected timelines.
• Provide client support via phone and email throughout the installation process.
• Interact with internal teams to initiate and maintain successful implementations and share necessary improvements and desired changes that surface from customers.
• Coordinate training dates with customers and Implementation Trainers
• Work with Implementation Trainers during training for any additional setup items or support issues that may arise.
• Maintain the internal documentation of installation tasks, details, and client communication within Salesforce throughout the installation period.
• Work independently under general supervision with minimal directions
• Possess decision making capabilities to self-prioritize workload to optimize time and ensure contract billing is timely and accurate.
• Other duties as assigned.

What You’ll Bring

• Prior automotive and/or implementation experience are a plus.
• Some Microsoft Office and SalesForce skills preferred.
• Excellent verbal and written communication skills, and ability to effectively interact with both internal and external customers.
• Must possess strong organizational skills to effectively multi-task, prioritize responsibilities, and proactively follow-up on tasks.
• Successful in working in a fast-paced environment. Adapts easy to change. Analytical with the ability to learn new products and solutions quickly.
• Self-motivated. Highly effective when working independently with minimal supervision.
• Strong problem solving and decision-making skills, with ability to follow through independently and multi-task.
• Highly developed sense of integrity and commitment to customer satisfaction, with a drive for excellence and willingness to adapt.

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

Applicants must be currently authorized to work in the United States on a full-time basis without the need for employer sponsorship.

EQUAL OPPORTUNITY EMPLOYER
The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.