Customer Experience Specialist

Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We’re more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We’re a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we’re leading the industry with innovation and a safety-first mindset. Job Summary This person will be responsible for promptly addressing customer inquiries: providing quotations, entering orders, and answering questions/concerns in a timely and professional manner. This is an entry level position (2 years’ minimum experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastle’s SOPs. The primary functions are to enter orders and estimates, and answer calls in a timely and respectful manner. Candidate must be solution-driven in any interactions with customers, both internal and external. Job Location This is a hybrid position based out of our corporate office in Atlanta, GA. Job Responsibilities Process and support customers’ orders and inquiries related to their dedicated market Answer calls and handle email inquiries; providing courteous, timely, and effective customer service Inform customers of the status of their orders, advising them of any changes Comply with company attendance standards Coordinate effectively with transportation, planning, engineering and sales Create cases in NetSuite for customer issue resolution and product design Basic understanding of processing EDI orders Working with customers to create return authorizations Job Requirements 1+ years Customer Service in an office environment Experience working in manufacturing or logistics is preferred Excellent interpersonal and oral/written communication Comfortable user of excel Detail-oriented, with the ability to multi-task Demonstrated ability to work calmly in a fast-paced team environment Willing to be adaptable & flexible in our ever-changing work environment What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs An inclusive culture that values opportunity for growth, development, and internal promotion About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization. Oldcastle Enclosure Solutions (OES), a CRH Company, is an affirmative action and equal opportunity employer. EOE/Vet/Disability CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. #J-18808-Ljbffr CRH