Guest Service Agent
HHM Hotels
Job Description
Job Description
Overview
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Guest Service Agent in Long Beach, CA vacancy
$17.28 - $18.5 per hour
...Guest Service Agent, Part-Time We are looking for an outstanding, Part-Time Guest Service Agent to join our team at Hotel Hermosa! Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guest's expectations...SuggestedPart time$16.5 - $23 per hour
...Guest Services Representative The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking...SuggestedWeekly payExtended Stay America
Norwalk, CA8 days ago$20 per hour
...Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Guest Services Representative - Residence Inn Redondo Beach, CA Job Purpose: Responds in a professional and courteous manner to arriving...SuggestedDaily paidWork at officeLocal areaFlexible hoursShift workNight shiftHotel Equities
Redondo Beach, CA26 days ago$18 - $19 per hour
...Guest Service Representative Quality Inn & Suites Hermosa Beach is looking for an outstanding Guest Service Agent to work in one of the most beautiful settings in the world! Our Guest Service Agents are hands-on, team-oriented professionals with high standards and...SuggestedHourly payWork experience placement- ...Concierge serves as the first point of contact for all residents, families, guests, and visitors to the Community. This role is responsible for creating a welcoming, professional, and service-oriented front desk experience that reflects the values and culture of the organization...SuggestedWork at officeLocal areaShift workNight shiftAfternoon shift
Global Regency Senior Care Services LLC
Long Beach, CA7 days ago - ...well-known hotel chain in Stanton, California is seeking a Night Auditor who is positive and friendly to provide exceptional service to hotel guests. This role includes assisting guests with check-in/check-out, processing payments, and completing Night Audit paperwork....Night shift
$23.5 - $26 per hour
...HSS is looking for flexible and reliable Housekeepers to service our luxury hotels in the area. If you have a love for cleaning and enjoy providing excellent customer service, we encourage you to apply! Positions Available: ~ Housekeeper Compensation...Temporary workLocal areaFlexible hoursHospitality Staffing Solutions
Surfside, CA4 days ago$17.16 per hour
...folds, mark, or carries linens and maintains positive customer and associate relationships. This role will respond appropriately to guest inquiries and concerns to ensure total guest satisfaction and handle guest issues to resolution in an effort to improve the guest experience...Hourly payTemporary workPart timeSeasonal workWorldwideFlexible hoursTravel + Leisure
Long Beach, CA4 days ago$17.87 - $18.5 per hour
...committed to providing immediate support to individuals and families experiencing homelessness or crisis. Through our dedicated Social Services Team, we help participants navigate available resources and access comprehensive care. We assist with: Securing healthcare...Hourly payLocal areaImmediate startMonday to FridayAfternoon shiftJOYOUS VENTURES LLC
Carson, CA3 days ago- ...help clean Airbnb homes in the Long Beach, Seal Beach, and Newport Beach areas. Job duties include: Cleaning Airbnb homes after guest checkout Making beds and changing linens Doing laundry for linens and towels Checking and restocking supplies Reporting any damages...Part timeSeasonal workWeekend work
EcoCleaning Solutions Inc
Los Alamitos, CA2 days ago - ...equipment (vacuum, mops, brooms, etc.) Outstanding customer service and a kind communication style Desire to keep workplace clean... ...and/or patient change in conditions Handles reasonable guests' complaints/requests and informs others when required to ensure...Full timeFlexible hours
Aspen Healthcare Services INC.
Long Beach, CA2 days ago - ...courts, folds, marks or carries linens • Cleans rooms in accordance to specific brand and company minutes per room standard • Cleans guest rooms, including guest bathrooms and kitchen area if applicable, according to company and franchise standards including but not...Daily paidFlexible hours
Tharaldson Hospitality Management
Los Alamitos, CA5 days ago - ...heartbeat of our hotel and the secret ingredient behind every sparkling guest experience! If you love making spaces shine and take pride in... ...hallways, and pristine public spaces-and you believe friendly service makes all the difference-you'll fit right in with our team. Join...Daily paidFull timeTemporary workPart timeWork at officeWeekend work
Evolution Hospitality
Long Beach, CA5 days ago $20.48 per hour
...entertainment company seeks a part-time Premium Concierge to enhance guest experience at Dignity Health Sports Park. The role involves... ...benefits. Candidates should be ready to engage with guests and provide outstanding service in a dynamic environment. #J-18808-Ljbffr AEGHourly payPart timeFlexible hours- A travel service company is seeking a Travel Customer Service Representative to support clients through their travel journey. This remote role requires excellent communication skills, customer service experience, and strong organizational abilities. Responsibilities include...Remote jobFlexible hours
$18.12 - $26.13 per hour
...delivering exceptional customer experiences and ensuring high-quality optometric care. The ideal candidate should possess strong customer service skills and the ability to solve problems effectively. With a pay range of $18.12 to $26.13 per hour, this position offers...Hourly pay- A travel services company is seeking a Travel Customer Service Representative (Remote) to support clients throughout their travel journey. This role involves responding to inquiries, assisting with bookings, providing information on travel requirements, and ensuring client...Remote job
$20.48 per hour
...and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000... ...Valet and Premium Concierge reception Provide excellent customer service by welcoming guests to the venue, being knowledgeable of venue...Part timeWork experience placementLocal areaWeekend workAfternoon shift- ...optometric care. The successful candidate will assist customers in selecting the best products while maintaining a high standard of service. Requirements include a high school diploma and strong customer service skills. Previous experience in retail or optical is...
- ...SUMMARY The Housekeeper position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for cleaning guest rooms in accordance with company guidelines and procedures. Watch A Day in the...Weekly payMinimum wageLocal area
Extended Stay America
Cypress, CA2 days ago - ...attending to our facilities with integrity and attention to detail. Your goal is to create a clean and orderly environment for our guests, ensuring that they will want to return and ultimately furthering our reputation. Responsibilities: Perform various cleaning...
Bel Aire Hospitality Llc
Stanton, CA11 days ago - ...Job Description We are looking for a Housekeeper to join our team! You will be responsible for providing exceptional customer service by consistently cleaning homes. You are someone who takes pride in their work, operating with high integrity and efficiency while...Work at officeFlexible hours
Amys Angels Cleaning Inc
South Gate, CA28 days ago - ...their community as the first point of contact with our residents, families, visitors, and guests. This position will provide front desk coverage and exceptional customer service by consistently being pleasant and helpful to everyone walking through the doors and creating...Work at officeFlexible hours
Cogir Management, USA Inc
Palos Verdes Estates, CAa month ago $17 per hour
...hour, part-time fixed, part-time regular or full-time hourly employees whose primary responsibility is ensuring our guests receive exceptional service. Floor Staff may be scheduled to work in the Box Office, Concession Stand, or as an Usher. Floor Staff employees must...Hourly payFull timePart timeWork at officeLocal areaRegal Entertainment
Long Beach, CA3 days ago$18 - $19 per hour
...Beach, CA. Job Purpose: This Position provides cleaning services such as sweeping, mopping, dusting, vacuuming, washing walls, windows... ...you will ensure a pleasant and comfortable experience for our guests during their stay with us Responsibilities Greets guests...Daily paidWork experience placementImmediate startFlexible hoursShift workHotel Equities
Redondo Beach, CA25 days ago- ...When necessary, support cleanliness of public spaces including guest corridors, lobby areas, public restroom facilities, and exterior... ...working collaboratively with the hotel's Housekeeping and Guest Service teams. Always maintain professionalism consistent with hotel...Worldwide
The Abbey Resort
Garden Grove, CA1 day ago - ...development We are seeking an outstanding and professional Cleaning Technician to provide residential and commercial cleaning services for our clients. The successful candidate will have experience in providing high-quality cleaning services, attention to detail, and...Hourly payFlexible hours
Amys Angels Cleaning Inc
South Gate, CA8 days ago $29.7 - $30.7 per hour
...company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio... ...—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and...Temporary worksonesta
Redondo Beach, CA1 day ago- Overview We will never communicate with you via text message to discuss or schedule job interviews. We will never ask you for any personal information over the phone, via email or via text. Qualifications PHYSICAL DEMANDS Must have ability to safely lift...Shift work
Hustler Casino
Gardena, CA4 days ago - EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected...Full timePart timeShift work
Sun Mar Management Services
Bellflower, CA4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Service Agent. Be the first to apply!
