Housekeeping Supervisor

Job Description

Job Description

A great stay starts with a room that feels ready—and a team that feels supported. Rolling Hills Hospitality is looking for a Housekeeping Supervisor at Fairfield by Marriott Inn & Suites Newport Cincinnati in Newport, Kentucky. You’ll help guide the housekeeping team, keep daily priorities clear, and make sure the details guests notice receive the care they deserve.

You’ll work alongside room attendants, house attendants, and laundry associates, offering practical coaching and jumping in when the day gets busy. From checking a freshly cleaned room to coordinating a maintenance concern, you’ll help teammates understand what needs attention and follow through on the next steps.

At RHH, we take pride in clean, welcoming spaces and the people who make them happen. At our Newport riverfront property, your attention to detail will help guests feel comfortable while they enjoy convenient access to downtown Cincinnati and nearby attractions. If you enjoy helping others succeed and bring a steady, encouraging approach to your work, we’d love to meet you.

$18 to start hourly

• Help organize daily housekeeping assignments and priorities based on room status, arrivals, departures, and guest needs.

• Guide room attendants, house attendants, and laundry associates during assigned shifts, and work alongside the team when support is needed.

• Inspect guest rooms and assigned public areas for cleanliness, presentation, supplies, and readiness according to the property’s brand standards. Follow up on anything that needs attention.

• Help train new associates, explain cleaning and safety procedures clearly, and provide respectful coaching and useful feedback. Recognize work done well.

• Keep the front desk informed of room readiness and coordinate special requests, service needs, and changes in priorities.

• Report maintenance needs, damage, and recurring concerns to the appropriate team and follow up on outstanding items.

• Monitor linens, amenities, and cleaning supplies, keep storage areas organized, and communicate replenishment needs to housekeeping leadership.

• Listen to guest concerns and respond courteously within your authority. Involve hotel leadership when additional support or approval is needed.

• Reinforce procedures for guest privacy, room access, lost-and-found items, and safe use of cleaning products and equipment.

• Give housekeeping leadership and the next shift clear updates on completed work, unfinished assignments, guest requests, and issues that need follow-up.

• Extensive knowledge of environmental services (EVS), including detailed cleaning processes and a wide range of cleaning supplies and equipment
• Over 2 years of experience in guest services or hospitality
• Must have a high school diploma or the equivalent (GED)
• At least 3 years of experience in a senior role in the housekeeping department
• Must possess excellent leadership, organizing, and customer service skills

• Experience in hotel housekeeping or a related cleaning role.

• A strong eye for cleanliness, room presentation, and the details that affect a guest’s stay.

• Clear, respectful communication and the ability to give practical direction and feedback.

• Organization and the ability to adjust priorities while keeping teammates informed.

• The ability to follow cleaning and safety procedures and learn hotel room-status and reporting systems.

• Dependable follow-through, sound judgment about when to seek support, and a willingness to help others learn.

A plus

• Experience training, coaching, or supervising others.

• Bilingual proficiency in English and Spanish is a major plus.

Rolling Hills Hospitality began in 2005 with a small team, one property in rural Kentucky, and a simple belief: hospitality should be thoughtful, sincere, and done with pride. Today, our growing portfolio includes distinctive hotels, restaurants, and guest experiences—and that belief still shapes how we work.

We call our approach the Rolling Hills Way. It means creating a warm welcome, caring about the details, and following through when someone needs us. We know memorable stays are built through everyday interactions, and every associate has a part in making them happen.

Taking care of our people is part of that commitment. Our leaders work alongside their teams, offer practical coaching, recognize great work, and welcome questions and ideas. We want associates to feel supported, take pride in what they do, and have opportunities to keep learning and growing. As Rolling Hills grows, we’re looking for people who want to help shape what comes next.