Client Manager

Gallagher Benefit Services

At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We're a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you're looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

This role is responsible for managing and nurturing relationships with clients, ensuring the delivery of tailored retirement benefits and life insurance solutions, and driving client satisfaction. The ideal candidate will have a strong understanding of executive retirement plans, life insurance products, exceptional interpersonal skills, and the ability to collaborate across teams to deliver comprehensive solutions.

How you'll make an impact:

• Client Relationship Management: Serve as the primary point of contact for assigned clients, ensuring their needs are met and exceeded. Build and maintain strong, long-term relationships with clients, including C-suite executives and decision-makers. Conduct regular client meetings (in-person and virtual) to review plan performance, address concerns, and provide strategic guidance. Proactively identify opportunities to enhance client satisfaction and deliver value added services.
• Plan Administration and Compliance: Oversee the implementation and ongoing administration of executive benefit plans, ensuring compliance with legal and regulatory requirements. Collaborate with internal teams to ensure accurate and timely delivery of plan documents, reports, and other materials. Monitor plan performance and provide clients with regular updates and recommendations for improvement.
• Strategic Consulting: Partner with clients to understand their business goals and develop tailored retirement benefit strategies that align with their objectives. Provide insights on industry trends, regulatory changes, and best practices in executive retirement planning. Identify opportunities to expand client relationships by introducing additional products and services.
• Collaboration and Teamwork: Work closely with internal teams, including actuarial, compliance, marketing, and sales, to deliver seamless client service. Collaborate with the marketing team to prepare for client events, conferences, and other engagements. Contribute to the development of promotional materials and thought leadership content related to executive retirement benefits.
• Business Development: Identify and refer new business opportunities to the sales team, leveraging existing client relationships and industry networks. Represent the company at industry conferences, meetings, and events to build brand awareness and establish new connections.

About You Required: Bachelor's degree and 3 or more years client coordination and/or claims management experience, OR High School degree with 8 or more years client coordination and/or claims management experience. Life & Health License required. Able and willing to travel approximately 25% of the time. Preferred: Strong knowledge of executive retirement plans, including non-qualified deferred compensation plans, SERPs, and other specialized benefit programs. Excellent communication, presentation, and interpersonal skills, with the ability to engage effectively with senior executives. Proven ability to manage multiple clients and priorities in a fast-paced environment. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word). Strong analytical and problem-solving skills, with a client-focused mindset.

Compensation and benefits At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page. Competitive compensation Comprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)