Senior Operations Performance Analyst

About PSA PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 5,500 team members. At PSA we are defining the standard in regional aviation by focusing on The PSA Standard – our foundation for operation. Through our six Winning Behaviors – safe and caring, customer‑centric and quality‑focused, dependable and ethical, fact‑based, focused and flexible, on‑time, and cost‑conscious – our team members are showing up every day for our customers and each other. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends. Job Overview PSA Airlines, Inc. has a job opening for the position of Senior Operations Performance Analyst based out of its location in Charlotte, NC. Job Duties Build and maintain decision support, operations research, statistical, simulation and spreadsheet models that streamline business processes, promote operational efficiencies, aid in evaluating trade‑offs and provide better decision‑making that contributes to improved resource utilization and operational efficiencies. Mine, model, analyze and evaluate operational data to identify root‑cause factors impacting network reliability. Monitor and track operational performance and delay information. Provide periodic reports to the operating departments focusing on trends and anomalies. Identify gaps in current business processes and reengineer them for efficiency. Seek out action plans and make recommendations for corrective action to improve operational performance. Develop analytical frameworks for developing metrics, goals and continuous improvement. Interface with IT, end users and vendors to develop business requirements and appropriate user testing procedures and acceptance criteria. Ensure coordinated planning, evaluation, and implementation of new decision support systems between IT and business units. Work with IT to develop and enhance data warehouse infrastructure to support reporting initiatives and automation. Design, develop, and maintain reporting systems and dashboards to track and visualize performance in the form of graphs, charts, tables and scorecards. Provide core reporting for operations departments. Automate reporting capabilities and data extraction methods to build in process efficiencies that minimize manual analyses. Act as an owner of airline performance data, serving as main contact point for operational data requests and statistical analyses. Serve as a central analytic resource for operational performance; perform value‑added ad‑hoc analysis as requested by operational departments and senior leadership. Up to 15% domestic and international travel to attend meetings and work on projects at airport bases. Requirements Masters degree in Operations Research, Industrial Engineering, Applied Math, Computer Science, or a related field plus 18 months of experience in operations research and demonstrated experience with: statistical modeling techniques including optimization and simulation; databases including SQL Server, Azure, and Teradata; scripting languages used to extract and manipulate large data sets; advanced SQL techniques, including CTEs, joins, datetime manipulations, and aggregate functions; data modeling and mining, including formulating hypotheses; applying statistical techniques (forecasting, predictive analysis, regression analysis, descriptive and inferential analysis) to solve real problems and make value‑added recommendations; data reporting and visualization tools and techniques using Tableau, including running automated subscriptions of views to business stakeholders; programming languages including Python, VBA, or Visual Basic; optimization and modeling techniques including Gurobi, CPLEX, and Google OR‑tools; and dashboard building using Tableau and PowerBI. Additional Information Delegation: In absence, responsibilities are delegated to the Director of Inflight Performance & Reliability. Authorities: None. Supervisory Responsibility: This is a supervisory position. Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand, walk, climb up and down stairs, lift weight up to 25 lbs, use hands to handle or feel, and reach with hands and arms. AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law. Security Clearance: All employees are required to pass the fingerprint‑based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre‑employment drug screen. Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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