Senior Salesforce QA Engineer _ Banking & Member Servicing

Senior Salesforce QA Engineer We are seeking a Senior Salesforce QA Engineer with strong banking or credit union experience and hands-on expertise testing Salesforce applications used by Member Service Representatives (MSRs), contact center agents, and branch staff. Key Skills and Experience: Salesforce Service Cloud testing experience Salesforce application testing (minimum 3+ years) Testing Salesforce customizations including Lightning Web Components (LWC), Salesforce Flows, Validation Rules, Approval Processes, and Apex business logic API testing using Postman or equivalent tools Strong understanding of API authentication, request/response validation, error handling, and status codes SOQL and SQL for data validation Test automation experience using Selenium, Playwright, Provar, or equivalent automation frameworks End-to-end integration testing across multiple platforms Data validation, reconciliation, and synchronization testing Security testing including Profiles, Permission Sets, Sharing Rules, Field-Level Security, and Audit History Defect investigation and root cause analysis Experience with Browser Developer Tools, Logs analysis, API response analysis, and Correlation identifiers Jira and Xray (or equivalent test management tools) Agile delivery methodologies CI/CD-based regression testing execution Roles & Responsibilities: Own test planning, scenario design, execution, defect management, regression testing, and release readiness for Salesforce member servicing applications Validate representative workflows including member search, identity verification, Member 360 views, account inquiries, profile maintenance, service requests, escalations, and interaction history Test banking journeys involving deposits, loans, cards, payments, and transfers, including exceptions, reversals, and downstream updates where applicable Validate Salesforce Service Console functionality including case creation, routing, queues, assignment rules, entitlements, SLAs, knowledge articles, and guided workflows Test Salesforce configurations and customizations including LWC, Flow, validation rules, approval processes, and business logic implemented in Apex Perform end-to-end testing across Salesforce, MuleSoft APIs, core banking platforms, document management systems, and other connected applications Verify data mapping, accuracy, reconciliation, and synchronization; investigate missing, delayed, duplicate, or inconsistent transactions and records Validate profiles, permission sets, sharing rules, field-level security, sensitive member data access, and audit history Design negative and boundary scenarios covering API failures, timeouts, retries, duplicate submissions, concurrent updates, and interrupted servicing sessions Build and maintain automated regression tests, support UAT with servicing teams, and provide clear test evidence and release recommendations Salary Range: $130,000 - $160,000 a year Location: McLean, VA Tata Consultancy Services