Front Desk Attendant

divh2Front Desk Attendant/h2pThe Front Desk Attendant is responsible for the professional, effective, and efficient handling of all residents requests and needs upon entering the community or building. They provide exemplary service consistent with the Castle Groups values and mission. They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service./ph3Responsibilities/h3pstrongEssential Duties and Responsibilities/strong/pulliGreets residents/guests upon entry, and respond to requests, questions, and any other needs./liliDocuments issues or transactions as needed./liliDevelop an understanding of Association policies and requirements./liliDevelop an understanding of the appropriate department/person to support when an escalation for resolution is needed./liliDevelop knowledge of surrounding areas and attractions./liliAnswers phones promptly, with an ability to answer questions and requests while understanding support resources when needed./liliTracks activity logs and incident reports, records, and forms for the Property Managers daily review./liliEscalates concerns and issues to the Property Manager for immediate resolution when necessary./liliMonitors Emergency Response System and responds in a timely and efficient manner./liliMonitors and controls Electronic Security Control Systems if applicable./liliEnsures all safety precautions and procedures are followed while performing duties./liliLogging all packages and tracking them until pick-up by or delivery to the resident, when applicable./liliOther duties and responsibilities as assigned./li/ulh3Qualifications/h3pstrongQualifications/strong/ppTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions./ppstrongEducation and Experience/strong/pulliHigh school diploma or equivalency required./lili1+ years of administrative or hospitality experience preferred./li/ulpstrongSkills and Abilities/strong/pulliEffective written and verbal communication skills./liliExcellent customer service skills including strong conflict resolution and de-escalation techniques./liliIntermediate command of computer hardware/software, specifically Microsoft Office Suite./liliExcellent organizational skills and attention to detail./liliAbility to prioritize tasks./liliAbility to act with integrity, professionalism, and confidentiality./liliMultiple language fluency is desirable but not necessary./li/ulpstrongPhysical requirements/strong/pulliAble to work under pressure, maintain composure, and utilize good judgment during emergency/difficult and stressful situations./liliAbility to lift 30lbs. following appropriate safety procedures./liliAbility to:/liulliWork in an upright standing position for long periods./liliWalk and climb stairs./liliEasily navigate the property/building as required to meet the job functions./liliExtensive use of fingers for typing and visual use of the computer monitor./liliHandle, grasp, and feel objects and equipment./liliReach with hands and arms./liliRepeat various motions with wrists, hands, and fingers./liliAbility to hear, understand, and respond appropriately to verbal requests made in person and over the telephone./liliAbility to respond verbally in an understandable, professional manner in person and over the telephone./liliAbility to stoop and bend./li/ul/ulpstrongEQUAL EMPLOYMENT OPPORTUNITY/strong/ppCastle is an equal-opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws./ppstrongDISCLAIMER/strong/ppThis job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason./p/div