Store Customer Service Specialist

Job Description Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. Specialists are expected to promptly resolve customer concerns, ensure maximum client satisfaction, stay up-to-date with product features, maintain high visual standards of the products and store, and consistently achieve the store’s sales goals. Store location: Store #721134, 1163 US Highway 181 N, Floresville, TX 78114. Responsibilities Ensure high levels of customer satisfaction through excellent sales service. Assist customers in person and over the phone by determining needs and presenting appropriate products and services. Build productive trust relationships with wholesale and retail customers. Process sales transactions accurately and consistently with policies and procedures. Follow and achieve sales goals on a monthly, quarterly, and yearly basis. Maintain precise work order files and documentation. Pull appropriate products from the sales floor or warehouse. Tint and mix products, as needed, to customer specifications. Stock shelves and set up displays. Clean store equipment. Load and unload delivery trucks as required. Assist in making deliveries when needed. Maintain in‑stock and presentable condition of assigned areas. Remain knowledgeable on products offered and discuss available options. Comply with inventory control procedures. Suggest ways to improve sales. Work with minors and handle access to cash, electronic equipment, personal information, and store merchandise in a safe and supervised manner. Minimum Requirements Must be at least eighteen (18) years of age. Must be legally authorized to work in the United States without needing sponsorship for employment work visa status now or in the future. Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion, with or without reasonable accommodation. Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation. If internal to Sherwin‑Williams, must have received at least a “meets expectations” (3) rating on the most recent performance appraisal. If internal to Sherwin‑Williams, must have completed all HR Cloud eLearning courses required for the current position. Preferred Qualifications Have a valid, unrestricted driver’s license. Have at least a high school diploma or GED. Have at least one (1) year of experience working in a delivery, retail, or customer service position. Have previous work experience selling paint and paint‑related products. Have previous work experience operating tinting and mixing equipment. Ability to read, write, comprehend, and communicate in more than one language. Ability to read, write, comprehend, and communicate in Spanish. Equal Employment Opportunity Sherwin‑Williams is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. #J-18808-Ljbffr Sherwin-Williams