Chief Operating Officer

Responsibilities

• Serve as the senior operational leader for PPSNE’s clinical services enterprise
• Partner closely with the President/CEO and Executive Leadership Team to shape and execute organizational strategy
• Build strong cross‑functional alignment through transparent communication, effective prioritization, and the ability to navigate complex decisions and difficult conversations with clarity and accountability
• Lead initiatives that expand access to care and improve operational performance across the organization
• Develop and implement scalable operational systems and processes that support organizational growth and sustainability
• Ensure alignment between strategic priorities, operational execution, and measurable outcomes
• Oversee operational performance across PPSNE’s health centers and virtual care services
• Ensure delivery of high‑quality, patient‑centered, culturally responsive care
• Monitor and improve key performance indicators including patient access, patient experience, throughput, visit volumes, operational efficiency, and staff engagement
• Champion PPSNE’s commitment to health equity across all operations and service delivery models

Requirements

• 10+ years of progressive healthcare leadership experience with significant operational responsibility
• Proven success leading complex, multi‑site healthcare operations and improving performance at scale
• Experience driving operational excellence, implementing scalable systems, and leading change initiatives
• Strong financial and business acumen, including budgeting, resource allocation, and performance management
• Demonstrated ability to use data and analytics to inform decision‑making and strategy
• Experience building, developing, and leading high‑performing, cross‑functional teams
• Exceptional relationship‑building skills, with the ability to influence and collaborate across executive leadership, clinical teams, boards, and external stakeholders
• Ability to navigate ambiguity, prioritize effectively, and manage multiple complex initiatives simultaneously
• Commitment to fostering inclusive, equity‑centered workplace cultures
• Bachelor’s degree required; Advanced degree strongly preferred, including: Master of Health Administration (MHA), Master of Business Administration (MBA), Master of Public Health (MPH), Organizational Development or related field

Certifications & Qualifications

• Bachelor's degree
• Master of Health Administration (MHA)
• Master of Business Administration (MBA)
• Master of Public Health (MPH)
• Organizational Development