Team Lead

Career Team is a leading workforce development organization focused on transforming lives through technology and high‑touch services. We look for a Team Lead to guide our office staff, ensure program quality, and support client success. TITLE Team Lead REPORTS TO Project Director LOCATION Ukiah / Mendocino County, CA EMPLOYMENT TYPE Full‑Time, Non‑Exempt Employee The Team Lead provides frontline leadership and operational support for assigned offices, supervising daily operations, coaching staff, delivering customer service, and maintaining program quality while managing a reduced case load. The role serves as the first point of escalation for routine staff and participant issues and works closely with the Project Director to ensure consistent implementation of WIOA policies, procedures, and performance expectations. BENEFITS 401(k) with a generous employer match Medical, dental, and vision insurance with an employee‑sponsored HSA on qualifying plans Disability insurance Supplemental insurance Paid holidays and paid time off, offered on an accrual basis RESPONSIBILITIES Staff Leadership & Support Provide day‑to‑day guidance and support to Career Advisors and office staff Assist with onboarding and training of new employees Reinforce policies, procedures, and service delivery expectations Provide coaching on case management, documentation, and customer service Help identify staff training needs and operational challenges Office Oversight Support daily office operations and workflow coordination Assist with office scheduling and coverage coordination Address routine participant escalations and office concerns Ensure a professional and customer‑focused office environment Communicate office needs/issues to leadership Periodically provide coverage at different locations as needed Approach each day and task with a “ZAG” mindset Other duties and projects as needed Program Quality & Compliance Support file reviews and quality assurance activities Monitor case notes, activity tracking, and service documentation Reinforce compliance with WIOA, CalJOBS, and local board policies Support corrective action follow‑up and continuous improvement efforts Direct Participant Services Maintain a reduced caseload of participants Deliver career coaching, assessments, and employment services Support training and supportive service coordination Assist participants with barriers to employment Community Engagement Support outreach and recruitment activities Maintain relationships with local partners and referral agencies Represent the program at community meetings/events as assigned This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location. QUALIFICATIONS Associate’s degree or higher 2+ years of experience working in a career center or providing career development services 1+ year of experience working with unemployed and underemployed individuals Ability to give presentations and workshops (public speaking) Demonstrated understanding of WIOA programs and services Detail‑oriented to successfully meet program requirements Knowledge of local community colleges, partners, and private training Knowledge of workforce program requirements for compliance, TEGL’s review, and policy development Computer literate with proficiency in Google Office Suite, training platforms, and case management or customer relations software (e.g., CalJOBS) Exceptional time management skills to meet deadlines and work under pressure Excellent verbal and written communication skills A valid driver’s license DESIRED SKILLS/KNOWLEDGE Experience with local WIOA programs strongly preferred Knowledge of the local region and relevant partners Ability to multitask and be proactive Salary : $55,000 - $58,000/yr Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Background Check Requirements: Employment is contingent upon successful completion of a background check (including criminal, prior employment, and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position. #J-18808-Ljbffr