Customer Care Representative

Join Edenred

Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities. Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.

Job Responsibilities

• Become knowledgeable of all CSI accounts payable options and processes
• Manage and provide all necessary customer services, including but not limited to product delivery, supplier enablement, supplier support, and ongoing account support
• Accurately answer customer account related inquiries, often requiring in-depth troubleshooting, diagnosis, or engagement of other departments
• Educate customer on best practices and processes regarding accounts payable processing
• Confidently lead customers through conference calls and training
• Proactively manage vendor enablement campaigns and databases
• Provide necessary reporting to customers timely
• Become APS C (Accounts Payable Solutions Consultant) certified within first year of employment
• Actively participate as a CSI team member by offering ideas and input to support and enhance current CSI products, processes, and programs, and work collaboratively to ensure customer success
• Perform all duties within assigned timeline and effectively communicate progress of assigned tasks.
• Take ownership of other special projects and assignments to support the business as needed
• Bring energy and a positive attitude to ensure positive customer experience

Experience & Qualifications

Experience:

• A minimum of 1 - 2 years previous customer service experience
• Strong communication skills
• Adaptive to frequent process changes
• General skillset to perform/navigate on Microsoft OS; minimum of 60 WPM
• Experience with Excel (Intermediate or Advanced) and SalesForce desired but not required
• Financial, technology, FinTech backgrounds are a huge bonus; Credit card processing or credit card services background also helpful
• Experience in banking, media, and/or hospitality a plus

Education:

• Bachelor's degree, ideally in business, communications, finance, or related fields
• All applicants must successfully complete a background and drug test

Apply now and vibe with us!