Engagement Coordinator

Engagement Coordinator

The Engagement Coordinator at Thomas Jefferson University is responsible for the management of customer service plans designed to convert first-year, transfer, graduate, and international students through each stage of the enrollment funnel. The Coordinator will assist with the recruitment and training of student employees as well as oversee a team of student employees who work in the Office of Admissions.

Essential Functions

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Prospective Student Services: Respond directly to all inbound Admissions and Financial Aid communications (phone, email, text, chat) received in our general inboxes; ensure timely and accurate responses to inbound interactions; direct students to appropriate staff members when needed.
• Call Campaigns: Develop and execute a customer service-oriented strategy for qualifying leads, communicating with prospective students, cultivating strong applicant relationships, and tracking recruitment performance from inquiry through to enrollment.
• Ambassador Program Management: Advance Jefferson's use of student ambassadors by providing leadership, mentorship, and fostering a community that produces high-quality interactions; the caliber of the student ambassador program will support professional development of current Jefferson students. Develop engaging training and evaluation programs and a forum for positive interactions with student leaders.
• Admissions Visit Center Management: Directly manage the daily operations of the East Falls and Center City Admissions Visit Centers.

Competencies (Knowledge, Skills, and Abilities Required):

• Technical Background: Slate by Technolutions CRM experience is preferred
• Client Services: the incumbent will interact and collaborate on a daily basis with administrative partners, prospective students, high school and community college counselors

Minimum Education and Experience Requirements:

• Education: Bachelor's degree in Communications, Business, Marketing, Organizational Leadership/Development or Higher Education Leadership/Administration is required.
• Experience: 0+ years of professional experience, 0+ years of management/leadership experience is required
• Experience in an undergraduate and/or graduate admissions office is strongly preferred.
• Experience using Slate by Technolutions experience is preferred

Additional Information

• Experience using the Microsoft Office Suite (Word, Excel, Outlook, Teams) is required

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Philadelphia University

Primary Location Address

3242 School House Lane, Philadelphia, Pennsylvania, United States of America