Technical Service Manager

Annual Wage Range: $123,188.00 - $169,383.50
Other Compensation: Eligibility for the Short-Term Incentive program and other applicable bonuses
Benefits: U.S. Employee Benefits Summary (grace.com)

Grace, a Standard Industries company, is a leading global supplier of catalysts, engineered materials and fine chemicals. We provide innovative products, technologies and services which our customers use to manufacture everyday products like renewable fuels, pharmaceuticals, toothpaste, cosmetics, food packaging, beer, edible oils and more. Our thousands of employees help shape a better future at our global headquarters in Columbia, MD and locations worldwide.

Job Description

Provide technical service for Grace’s hydroprocessing catalyst technologies, including Fixed Bed Resid, Ebullated Bed Resid, and Distillate Hydrotreating. Reporting to the Director, Technical Services, this specialist-level individual contributor serves as the primary technical contact for assigned refinery accounts, monitors catalyst performance, supports catalyst loadings and unit startups, and contributes technical analysis to customer proposals.

Responsibilities

• Serve as the primary technical contact for assigned refinery accounts, building strong customer relationships.
• Conduct customer site visits for technical reviews and data updates; interpret operating data to monitor catalyst performance and recommend operating guidelines.
• Support in-plant catalyst loadings, sulfiding, and unit startups on site, executing procedures safely and to Grace and customer standards.
• Address customer operating questions and provide process troubleshooting, escalating complex issues to the Technical Service Manager or Director as needed.
• Develop technical analysis and inputs for customer proposals and value propositions in partnership with Sales.
• Provide unit operating data to R&D and help translate findings into customer recommendations.
• Manage multiple customer activities concurrently with a high degree of autonomy in a remote setting.
• Work safely in a refinery environment.

Required Qualifications

• B.S. in Chemical Engineering or a related technical field.
• 7+ years of refinery experience with an understanding of hydroprocessing design, operations, kinetics, and data analysis.
• Knowledge of refining technology, operations, and economics, with the ability to develop and communicate customer value propositions.
• Understanding of how equipment functions in the field and of overall plant operations.
• Demonstrated ability to plan, schedule, and manage multiple work activities to meet customer needs.
• Ability to present data, findings, and technical recommendations to all levels of customer management.
• Ability to work independently and as part of a team in a remote environment, and to interact effectively with people of varying experience levels, roles, and cultural backgrounds.
• Ability to travel up to 40% (typically 20–30%).
• Ability to obtain a TWIC (Transportation Worker Identification Credential), if not already held.

Preferred Qualifications

• Knowledge of hydroprocessing-specific equipment.

Benefits

• Medical, Dental, Vision Insurance
• Life Insurance and Disability
• Grace Wellness Program
• Flexible Workplace with maximum overlap with the core hours
• Retirement Plans
• 401(k) Company Match
• Paid Vacation and Holidays
• Parental Leave
• Tuition Reimbursement
• Company Donation Match Program

Grace is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Grace via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Grace. No fee will be paid in the event the candidate is hired by Grace as a result of the referral or through other means.