AR Follow Up Specialist

AR Follow Up Specialist

Elevate Patient Financial Solutions has an exciting career opportunity available as an AR Follow Up Specialist. This position will be remote. The full-time schedule for this role will be Monday - Friday 8AM-5PM CST.

The primary responsibility of an A/R Follow Up Specialist is to follow up with insurance carriers on aged, unresolved claims. This position is also responsible for researching insurance company issues, such as network problems, work comp claims, and a variety of special projects. This position requires a comprehensive understanding of the operational aspects of the entire revenue cycle as well as the appropriate measures to take in resolving claim issues with payers.

Essential duties and responsibilities include:

• Following up on unresolved claims.
• Making phone calls and using insurance company websites to check on claim status.
• Identifying why payment has not been received from the payer.
• Taking appropriate actions to resolve issues in a way that results in payment and/or complete closure of insurance balance.
• Following up on patient balances as assigned.
• Other duties as assigned.

Qualifications and requirements to perform this job successfully include:

• 2+ years A/R follow up (insurance collections) experience is required.
• Medical billing experience is helpful.
• Hospital claims experience and healthcare receivables experience preferred.
• Problem solving, research, organization, detail oriented.
• Flexibility to work on competing priorities.
• Able to work independently, identify patterns, make informed decisions.
• Correctly identifying root causes to determine appropriate actions and outcomes.
• 2+ years office experience in which problem solving and research were major keys to success.
• Prior computer experience is required.
• Ability to completely and concisely summarize important details in account notes.
• Excellent verbal communication skills are a must.
• Remote and hybrid positions require a home internet connection that meets the company's upload and download speed criteria.

Benefits:

• Medical, dental & vision insurance.
• 401K (100% match for the first 3% & 50% match for the next 2%).
• 15 days of PTO.
• 7 paid holidays.
• 2 floating holidays.
• 1 Elevate Day (floating holiday).
• Pet insurance.
• Employee referral bonus program.
• Teamwork: We believe in teamwork and having fun together.
• Career growth: Gain great experience to promote to higher roles.