Medical Support Assistant

Medical Support Assistant

Duties include but are not limited to:

• Maintains effective and efficient communication with the patient and the provider.
• Assist non-VA medical facilities by fax; facilitate/process secure messaging with the patient and team; and develops and manages a tracking system for follow up care such as consults.
• Manages appointments scheduling including Recall, RTC's, Consults, Imaging, VeText, Audio Care, etc.
• Posses knowledge of computerized data entry and information processing systems including CPRS, ISS, VSSC, VAOS, My HealtheVet, ICB, VET link, Kiosk, and Vista.
• Sets priorities/deadlines, participates in providing input, and utilizes problem solving on operational issues or procedures in team meetings.
• Performs administrative follow up actions.
• Evaluates patient information and clinic schedule lists to determine whether a patient is vested.
• Educates providers about shared patients who may be receiving care at multiple VAs or in the community, the medical facility's organization and services, rules and regulations governing eligibility and treatment.
• Demonstrates practical knowledge of the standard procedures, medical records, medical terminology, security of sensitive electronic files, process improvement, and customer service.
• Develops and maintains effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
• Attains knowledge of eligibility for VA medical care, priorities for care, release of information, Health Information Portability and Accountability Act (HIPAA) Laws, and the Care in the Community (CltC) programs.
• Assists patients by providing a smooth process for the management of his/her outpatient appointments as well as support work in connection with the care and treatment given to Veterans.
• Reports backlogs, difficulties' in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record.
• Communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.
• Other duties as assigned

Work Schedule: Day Shift - Will be discussed in interview.

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 000000

Permanent Change of Station (PCS): Not Authorized