Salesforce Platform Engineer

• Provide daily Salesforce administrative support, including user provisioning, profile and permission management, and security configuration.
• Implement small to medium-sized enhancements such as page layout updates, flows, process automation changes, and minor data model adjustments.
• Monitor and maintain data quality, including duplicate prevention, data hygiene, and validation activities.
• Support functionality across orgs using Public Sector Solutions, Experience Cloud, Service Cloud and Sales Cloud.
• Troubleshoot user issues, escalating complex concerns as appropriate.
• Collaborate with agency partners to gather business requirements and translate them into actionable Salesforce configuration tasks.
• Assist with release management, including sandbox preparation, testing coordination, and deployment support.
• Ensure compliance with STS security, governance, documentation, and audit requirements.
• Work with vendor teams and internal Salesforce teams to maintain consistency and alignment across orgs.
• Update and maintain reports and dashboards based on agency needs.
• Stay informed on Salesforce releases and recommend platform improvements where appropriate.

• Strong understanding of Salesforce administration, including user management, security, object configuration, flows, and automation.
• Familiarity with Public Sector Solutions, Experience Cloud, Service Cloud and Sales Cloud.
• Ability to manage multiple tasks and competing priorities in a multi-org environment.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Understanding of Agile methodologies and iterative delivery approaches.
• Knowledge of data management principles and Salesforce reporting.
• Ability to work both independently and collaboratively with agencies, vendors, and internal teams.

• Graduation from an accredited college or university with a bachelor's degree in Computer Science, Information Systems, Business, or a related field.
• Three years of professional-level experience in Salesforce administration is required.
• Experience in public sector environments or multi-org Salesforce environments is preferred.
• Salesforce Certified Administrator and Salesforce Certified Advanced Administrator (Administrator II) certifications are required or must be obtained within the established timeframe.

For applications and inquiries, contact:View email address on us.fitly.work