Receptionist / Office Admin
Red Arrow Technologies
Job Description
Job Description
R e d Arrow Technologies is a Managed Service Provider & IT Consulting Firm based out of Eatontown, New Jersey.
Red Arrow Technologies provides our clients with exceptional services for all their technology and telephony needs.
Red Arrow Technologies has an outstanding opportunity for a Receptionist / Office Admin to join our Team.
What will you do?
The Receptionist will support the Service and Support team by handling incoming calls and email support requests while documenting their needs into our helpdesk ticketing system and escalating to available technicians. They will also schedule appointments for service calls and meetings, as well as monitor the completion of service tickets.
· Operate telephone, answer and field calls, take thorough messages as it relates to caller’s requests and issues.
· Provide basic information to callers that have general inquiries.
· Follow up with internal support team to complete open tickets.
· Place follow up calls for Service and Support functions.
· Assist management with various clerical duties.
· Shipping and Receiving as needed.
· Provide excellent customer service by demonstrating our mission and values.
What are we looking for?
· High School Diploma
· 1 year of relevant work experience in customer service, receptionist/front desk, administrative role.
· Basic computer skills to include Microsoft Office Applications.
· Proficient with word processing and accuracy.
· Excellent communication skills and ability to be a team player, professional appearance.
Required Skills : Must have excellent grammar and typing skills and great customer service skills. Must be comfortable on the phone and well spoken. Computer proficiency is also important, including knowledge of Outlook, Word, and Excel. This is a fast-paced job, so the ideal candidate will be able to work in pressure situations and multi-task efficiently.
What we offer:
Honest, friendly and professional environment with an outstanding reputation. We offer competitive pay and incentives. Outstanding benefits for you and your family include medical, dental, vision, vacation, 401K retirement plan with company matching contribution.
$20 - $25 per hour
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