Operations Manager - Airline Crew Transportation

Job Description

Job Description

Description:

Job Title: Operations Manager (Player-Coach)

Pay: Up to $110,000.00 per year + Monthly Bonus Opportunities

Location: Portland (Onsite) | Field-Based | 24/7 Operation

Join Our Mission: Crafting Extraordinary Experiences That Creates Raving FANS! Are you ready to elevate your career and leave a lasting impact on a rapidly growing and dynamic business? This isn’t just another job—it’s an adventure that challenges you to grow, excel, and achieve more than you ever imagined.

Why Join Us? At SkyHop Global, the action never stops. We’re a 24/7/365 operation where you’ll be at the helm of critical tasks, leading a team in a fast-paced environment where every day brings new challenges. If you’re looking for a cushy 9-5, this isn’t for you. But if you crave an exhilarating role where your leadership will drive success, and you’ll be backed by a supportive leadership team and abundant resources, then we want to meet you!

The Role: A True Leader Wanted We’re seeking a leader who thrives in high-pressure environments and is known for getting things done. You’ll need to be quick on your feet, able to adapt to any situation, and ready to navigate the vibrant streets of Seattle with confidence. Your problem-solving skills and integrity will inspire your team, earning their respect and commitment.

Job Summary: The Station Leader is Responsible for directing and guiding all personnel involved in delivery Airline Ground Transportation Services at the station. The Station Leader's responsibility lies in fostering a team of fully accountable professionals dedicated to delivering exceptional service that exceeds client expectations. Success is measured by achieving the company’s goals and objectives, aiming to be the most cost-effective and professional provider of Airline Ground Transportation Services.

What You’ll Do:

• Lead & Inspire: Motivate and manage a team of 45-50 drivers, ensuring safe, efficient, and timely operations.
• Operational Excellence: Ensure all routes are running smoothly and on schedule.
• Strategic Planning: Oversee scheduling, KPI management, budget planning, and talent development.
• Customer Relations: Elevate our service levels to exceed client expectations, turning airline crews into raving fans.
• Safety First: Lead with a commitment to safety, ensuring compliance and reporting for timely issue resolution.
• Team Building: Develop and maintain a reliable team of drivers dedicated to excellence.

What We’re Looking For:

• A Visionary Leader: Someone who can inspire and drive a team to success.
• Tech-Savvy: Basic computer and mobile technology skills are essential.
• Financial Acumen: P&L knowledge is a must.
• Proven Success: A track record of building successful teams and advocating for drivers.
• Strong Communicator: Excellent verbal and written communication skills.
• Experienced Professional: Minimum 2+ years of management experience (preferably in airline/airport or transportation) and 3+ years in the transportation industry.
• Safety Champion: Demonstrated experience in safety management and fostering a safety-first culture.
• Coach & Mentor: Experience in training and coaching is preferred.
• Licensed & Ready: A valid driver’s license is required, and you may need to obtain special city/airport permits.
• Resilient personality: Able to pivot and resolve difficult situations.

What We Offer:

• Competitive Salary - From $110,000.00 per year + up to 20% Monthly Bonus
• Career Growth: Opportunities for professional development and advancement.
• Comprehensive Benefits: Health, dental, vision, supplemental benefits, and 401(k) with matching.
• Impactful Work: Be part of a national leader in airline ground transportation, where your work makes a difference

Responsibilities:

• Manages operational activities and personnel assigned to transportation services dispatched from the transportation station.
• Prioritizes and ensures transit route and service commitments are met.
• Supervises, evaluates and oversees recruiting and training of transportation station staff
• Investigates, documents, and submits reports on station's vehicle accidents and all necessary maintenance.
• Assists in preparing and maintaining budgetary financial reports
• Ability to conduct on - site inspections of all vehicle repair and maintenance.
• Schedule all station drivers and regularly update based on demand and availability.
• Attend all scheduled manager meetings
• Oversee, complete, and follow up on all disciplinary actions needed at the local station.
• Work closely with dispatch to avoid and resolve any service issues.

Requirements:

• Five (5) years of experience in the transportation industry, including leadership or management responsibilities, preferred.
• Experience supervising transportation team members in a fast-paced operational environment preferred.
• Knowledge of federal, state, and local transportation regulations and compliance requirements.
• Strong leadership, interpersonal, and communication skills.
• Must possess and maintain a valid driver's license and an acceptable motor vehicle record in accordance with company standards and insurance requirements.
• Ability to obtain and maintain any permits, badges, or authorizations required by airport authorities or regulatory agencies.
• Experience operating a shuttle, bus, passenger van, or other commercial passenger vehicle is preferred.
• Ability to safely perform the essential functions of the position, including moving, loading, and unloading items weighing up to 75 pounds, with or without reasonable accommodation.
• Ability to perform duties in a variety of environmental conditions, including outdoor weather conditions such as heat, cold, rain, and humidity.
• Ability to communicate effectively in English, including reading, speaking, understanding, and responding to operational instructions, traffic signs, safety information, customer inquiries, and required documentation, as necessary to perform the essential functions of the position.

SkyHop Global is committed to providing reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position, unless doing so would create an undue hardship.