Export Service Manager

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.

Kenworth Truck Company

Kenworth Truck Company, founded in 1923, is the manufacturer of The World’s Best ® heavy and medium duty trucks. With an excellent heritage of quality, innovation and technology, Kenworth has played an essential role in the development of trucks that are more fuel efficient, productive, and economical to operate. Today, Kenworth is leading transportation innovation with the introduction of battery-electric vehicles, exploration of fuel cell electric powertrains, and autonomous driving systems. Kenworth is committed to fostering an environment of diversity, equality and inclusivity in the workplace.

Requisition Summary
Support our export dealers and customers to help make our product the best it can be. As an Export Service Manager, you will be responsible to support assigned export dealers. Make decisions in the field that will immediately impact our customer’s lives and belief in our product. You will work with multiple vendors and suppliers as well as multiple areas within PACCAR including Kenworth engineering, production, sales, PACCAR Parts, accounting, applications, and PACCAR Technical Center. 

Job Functions / Responsibilities

• Provides management assistance to dealers to ensure proper customer support in accordance with Kenworth service and warranty related objectives.
• Works with dealer management to develop action plans to improve dealer service, product certifications, and customer satisfaction.
• Assists in the reduction of Kenworth warranty costs.
• Establishes an effective counseling and advisory role with dealer management regarding service performance objectives.
• Assists in training and developing dealer service personnel.
• Expands the Kenworth Service Support network within the assigned international dealers in any applicable aftermarket program.
• Maintain a technical working knowledge and troubleshooting techniques of all truck components and systems.
• Coordinate with Dealers, Sales, Engineering, Manufacturing, Customer Service and major suppliers to identify and prioritize technical training needs.
• Additional task can be assigned to support customers’ visits.
• This position will require approximately 25% international travel.

Qualifications & Skills

• Bachelor’s degree in engineering or automotive technology preferred.
• 7+ years of directly related experience is required.
• Personal computer skills include working knowledge of Excel, Word Processing, and database management software.
• Working knowledge of Davie IV, ESA, Cummins Insite
• Ability to work independently; demonstrated experience in truck systems.
• Excellent verbal and written communication skills including formal presentations in a classroom environment.
• Solid interpersonal and relationship-building skills.
• Experience in dealer service/service management, preferably in heavy truck or automotive field, or related experience.
• Demonstrated knowledge of Kenworth truck manufacturing processes and products.
• Maintain a strong knowledge of Kenworth electrical, HVAC, pneumatic, electronics systems to support the continuing increase in electrical and network complexity.
• Coordinate with Dealers, Sales, Engineering, Manufacturing, Customer Service and major suppliers to identify and prioritize training needs.
• Current passport is desired.

Why work for PACCAR/Kenworth?

• Global Fortune 500 Company with a wide array of growth and development opportunities
• Work alongside experienced goal-oriented colleagues recognized as experts in their fields
• Support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks

As a U.S. PACCAR employee, you have a full range of benefit options including:

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short-and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services include wellness plans, estate planning, financial counseling and more

Additional Job Board Information

At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for the Export Service Manager is $104,100 - $162,900 annually. This position is also eligible for a holiday gift. Additionally, this role is eligible for the full range of benefit options listed above.

PACCAR promotes equal employment opportunities by implementing policies and practices that ensure employees and applicants are not discriminated against because of their race, color, religious creed, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, mental or physical disability, medical condition, genetic information, military or veteran status or other legally protected status. This applies to recruitment, selection, placement, promotion, termination, rates of pay, and other conditions of employment.