Application Support Tech Lead - Data & Analytics Platforms - VP

Overview Citi is seeking an Application Support Tech Lead to join the Data & Analytics Platforms Operations team within the Personal Banking and Wealth Management Technology organization. This role centers on full-stack technology compliance, infrastructure oversight, and risk mitigation for an enterprise-class analytics environment. The candidate will coordinate with system administrators and cross-functional stakeholders to drive improvements in platform standards, safety and soundness, and user outcomes. Responsibilities Lead the assessment and ongoing monitoring of infrastructure and software compliance across the Data & Analytics Platforms environments, including end-of-vendor-services and end-of-life obligations, to maintain full-stack technology standards. Coordinate system administrators and platform users to execute compliance remediation plans, ensuring timely resolution of identified risks and alignment to corrective action requirements. Identify security vulnerabilities and technology risks, assess their business impact, and implement targeted mitigation strategies. Act as a subject matter expert for Citi IT and data policy and platform deployment standards, advising teams on compliance obligations and improving user risk outcomes. Define system scope and objectives for complex application enhancements by analyzing business processes, system logic, and industry standards. Translate analysis findings into clearly documented requirements for development and compliance programs. Partner with Product Owners, Business Analysts, and cross-functional technology teams to determine system impacts and align integration requirements across parallel workstreams. Mentor and coach junior analysts, share technical expertise, and build the team’s capability to deliver at pace. Produce clear technical documentation — including system configurations, process guides, operational standards, and audit response materials — for technical and non-technical audiences. Develop and manage project and corrective action plans, driving them to completion against defined milestones and deadlines. Qualifications 6 or more years of experience in application support, technology operations, or related technical discipline with demonstrated ability to manage complex, high-impact workstreams. Practical problem-solving and strategic thinking skills with the ability to analyze system logic, identify root causes, and design scalable solutions. Proven leadership and interpersonal skills to guide cross-functional teams, influence stakeholders, and build productive working relationships. Experience leading or contributing to requirements gathering for multiple large-scale development or compliance programs running concurrently. Experience working within server environments (RedHat or SUSE Linux) and with relational databases (Teradata, Oracle, MSSQL). Working knowledge of network security principles and firewall design fundamentals and how network controls interact with applications and platforms. Familiarity with IT risk frameworks, audit processes, or operational risk governance in a regulated financial services environment. Exposure to analytics and visualization platforms (SAS/Viya, SQL, Tableau, Visual Analytics) applied to compliance monitoring or operational reporting. Hands-on programming experience in SAS, Linux shell scripting, or Visual Basic within a technology operations or compliance context. Foundational knowledge of software development lifecycle (SDLC) tools and methodologies, including version control, change management, and release processes. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Project) for reporting and stakeholder communication. Education Bachelor’s degree or equivalent experience in a relevant field. Beneficial Skills & Qualifications Exposure to analytics and visualization platforms (SAS/Viya, SQL, Tableau, Visual Analytics) for compliance monitoring or operational reporting. Hands-on programming experience in SAS, Linux shell scripting, or Visual Basic. Familiarity with IT risk frameworks, audit processes, or operational risk governance in a regulated financial services environment. Experience developing project plans and corrective action plans and managing them through defined milestones. Ability to produce clear technical documentation for both technical and non-technical audiences. Foundational knowledge of SDLC tools and methodologies (version control, change management, release processes). What we offer At Citi, you will work within a global technology organization focused on delivering for clients. The Data & Analytics Platforms Operations team offers a collaborative, performance-driven environment where your expertise will shape decisions, reduce risk, and contribute to Citi’s Personal Banking and Wealth Management business. Hybrid working model (3 days in the office, 2 days remote). Strategic visibility and influence with responsibility for compliance and risk decisions affecting a global technology platform. Opportunity to build deep subject matter expertise in Citi IT and data policy. Access to learning and professional development resources for continued growth in technology operations, risk management, and platform governance. Global network across more than 160 countries and jurisdictions. Wellbeing support, financial benefits, and location- and seniority-based benefits. Job location details: Jacksonville, FL and Irving, TX (Hybrid). Posted July 15, 2026. Anticipated posting close date: July 22, 2026. Equal Opportunity Statement: Citi is an equal opportunity employer. Applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. For accessibility information, see the Citi Accessibility page and EEO policy. #J-18808-Ljbffr Citi