Customer Service Assistant 2

POSITION SUMMARY

The Customer Service Assistant 2, under direct supervision of Deputy Director of Business Operations; serves as a Customer Service Assistant 2 by providing excellent customer service to all customers received by this office while actively displaying an innovative and positive personality and greeting visitors in addition to receiving and logging payments and properly handling and recording sensitive documents for all divisions of the office.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Greets visitors who visit Client Service Center (e.g., receive & track visitor notification forms; contact & notify SOS employees upon arrival of their guest

• Logs receipt of documents for all SOS divisions & notifies staff to pick up documents; directs customers to applicable resources to address their needs to include different offices, divisions or state agencies)

• Communicates receipt of legislative bills & executive orders; Oaths; Appointed & Elected Officials Commissions; Administrative Rules; Governor Commissions; provides information to non-routine customer inquiries (e.g. Public Integrity; corporations; Notary; media; uniform commercial code)

• Conducts detailed searches in order to assist customers with filing & document acceptance procedures; assists customers in use of agency web site; assists customers with routine computer or software issues which affect customer's ability to use computer systems

• Operates the point-of-sale system; receives cash, credit cards, or checks for filings in compliance with office accounting procedures; closes work reports for end of day & balances receipts of all funds associated with documents so that all items are reconciled

• Processes business filings, certifications, commissions including but not limited to apostilles; authentications; ministers licenses; alien land registrations, annexations, boundary adjustments

• Researches & responds to customer inquiries which are received by mail, electronic mail, in person or by telephone; directs customers regarding requirements for filing documents for acceptance; accepts or rejects documents according to statutory guidelines & office procedures.

• Performs other duties as assigned & assists all Business Services Customer Service Assistant during their absence, peak periods or as requested

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

MINIMUM QUALIFICATIONS

Education

• Required: N/A

Experience

• Required: 9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.

• Or equivalent of Minimum Class Qualifications for Employment noted above.

• Preferred: Point of Sales experience

Knowledge, Skills & Abilities

• Establish and maintain interpersonal relationships

• Follow SOS policies and procedures, as well as applicable state and federal laws and administrative code as they relate

• Interpret and follow a variety of instructions in written, oral, or picture format

• Use proper research methods in gathering data; gather, collate & classify information about data, people or things

• Keen attention to detail, accuracy in work and organization skills

• Handle sensitive and confidential inquiries from officials and general public

Technology

• Personal computer, Microsoft Office 365 - Word, Excel, PowerPoint, Outlook