PT Federal Work Study - Financial Aid Front Desk Assistant (Harper)

Job Title

Perform general clerical tasks to include customer service and other administrative duties in support of the department's daily operations.

Duties and Responsibilities

May provide customer service by greeting visitors, answering inquiries, and explaining departmental procedures.

May process basic data entry or maintain logs/records.

May direct callers to appropriate personnel.

May assist students with accessing their online lab activities.

May assists with administering assessment tests.

May utilize computer systems to create and proofread documents, correspondence and reports.

May distribute and sort mail to appropriate destinations.

May file and copy documents as directed.

Performs other duties as assigned.

Minimum Requirements and Preferred Qualifications

Eligibility for Federal Work-Study Program and financial need

Current enrollment of 6 credit hours or more in an approved program at Central Piedmont Community College

Satisfactory academic standing by maintaining a 2.0 GPA or higher

Satisfactory telephone and customer service skills

Additional Information

Good reading, writing and communication skills

Ability to follow oral and written instructions

Ability to maintain confidential information

Ability to operate office equipment and utilizes office computer systems

Ability to work both independently and with others

Ability to work with individuals with diverse backgrounds

Demonstrate the ability to professionally, effectively and tactfully provide services to students, administration, faculty and the general public