Outside Broker Account Manager

: Overview: For over 25 years, G&A Partners has been helping entrepreneurs grow their businesses, take better care of their employees, and enjoy a higher quality of life by providing proven HR solutions and technology. A growing, Houston-based professional services firm, G&A Partners is currently seeking an Outside Broker Account Manager to join its team at the corporate office or G&A satellite office . A competitive compensation and benefits package is available to include health benefits and 401(k), recognition awards and bonuses and the opportunity to work for a highly respected and award-winning company. Summary: Assists in all benefits department functions. Develops good client relationships and gives outstanding customer service. Reasonable Accommodations Statement: To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Responsibilities: Essential Duties:

• Oversees and develops all members of the Outside Broker Account Team.
• Oversees Outside Broker Account Team Meetings.
• Conducts one-on-ones with each team member.
• Develops, implements, and trains on processes for the Outside Broker Account team and new hires to be successful in their duties.
• Monitors Workflow for team as clients onboard and go through renewal.
• Works with Manager to evaluate client load among team members and adjust as needed.
• Assists with escalations of team, client and broker concerns that may arise and work through resolution. Escalate as needed.
• Responds to employee inquiries regarding coverage and addresses these issues with carriers.
• Oversees Outside Broker Account Manager onboarding and renewals.
• Maintains a small client load of Outside Broker Accounts and manages as an Outside Broker Account Manager.
• Manages, maintains and develops relationships with G&A Broker Partners to sustain long term relationships, referrals and growth.

Other Duties:

• Must be able to travel occasionally.
• Performs other duties as assigned.

Performance Factors: Leadership Track

• Communication - Promotes an environment of open communication within and outside of G&A. Inspires employees at all levels through his/her communication. Encourages open communication and builds consensus with internal team members and clients. Uses tact and discretion in dealing with sensitive information. Communicates orally and in writing in a clearand concise manner. Takes time to listen to, understand the perspectives of others, and proposes solutions.
• Trust and Respect - Behaves and expresses oneself in an open and honest manner. Is consistent in word and actions. Tells the truth even with it is difficult. Shares information accurately, completely, and appropriately. Genuinely seeking to understand and respect others' perspectives and emotions, encouraging a culture of compassion, empathy, and support both at G&A and with our clients. Establishes trust can respect through consistent honesty and professionalism in all interactions.
• Problem Solving - Ability to solve problems at root cause rather than at symptom level. Assumes new and difficult challenges and manages them as opportunities. Presents problem analysis and recommended solutions, rather than just identifying or describing the problem itself. Identifies the problem and considers potential solutions to solve operational and interpersonal issues. Equally adept at solving simple and complex problems with multiple different strategies. Anticipates and identifies problems and works diligently to ensure the problem is solved quickly and efficiently. Seeks assistance, as necessary.
• Accountability - Sets high standards of performance and holds self and others accountable for measurable high quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work appropriately. Accepts responsibility for their and team's mistakes. Complies with established processes and rules. Takes responsibility for all activities and follows through on commitments. Implements decisions that have been agreed upon. Maintains confidentiality with sensitive information. Acknowledges and learns from mistakes. Follows through on commitments and acts with a clear sense of ownership. Takes personal responsibility for decisions, actions, and failures.
• Client Focus - Examines internal and external client plans and develops services and options to support ongoing relationships. Develops solutions that add value to the client and/or G&A's programs and operations. Promotes a world class service mindset. Helps internal and external clients to analyze their needs. Seeks to understand service needs from the stakeholder's perspective and ensure that their standards are met. Establishes effective relationships with internal and external clients to understand and meet or exceed their needs.
• Developing Others - Develops the ability of others to perform and contribute to the organization by providing ongoing feedback, coaching and support, and by providing opportunities to learn through formal and informal methods.

Qualifications: Education:

• A high school diploma or equivalent is required. An associate or bachelor's degree preferred. Equivalent training/experience will be considered

Skills & Experience:

• Two years related experience and/or training required.
• Bilingual (Spanish/English) a plus.
• Must have ability to communicate effectively with all levels.

Computer Skills:

• Proficiency in Microsoft Word, Excel and PowerPoint required.
• Prior HRP/Prism knowledge is a plus.

Certifications/Licenses:

• Life and health licensure a plus.

Equal Opportunity Employer Statement

G&A Partners as an Equal Opportunity Employer considers all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Our management team is dedicated to providing a work environment free of discrimination and harassment based on any of these characteristics. We are committed to this policy and achieving a diverse workforce with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.