Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency has been proudly serving the community since 2015, and today our team consists of four dedicated members who bring energy, care, and commitment to everything we do. We offer PTO, commissions, bonuses, and a 401k, creating a workplace that rewards both hard work and shared success.

What makes our agency truly special is the sense of family we’ve built. We celebrate every holiday and birthday together, and we take pride in creating a warm, supportive environment where everyone feels valued. Our community involvement runs deep — I currently serve as President of the Vineyard Christian Middle School Board and the YMO (Your Kidney, My Kidney, Our Kidney) Board, and I’m also a Board Member for the Lodi Chamber of Commerce and the Northern CA Team Member Hall of Fame.

We’re looking for eager, outgoing, and motivated individuals who want to grow in a place where teamwork and community truly matter.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Jon Rader - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred.