General Manager

What You Will Accomplish

Salary range: $275,000 to $310,000.

Key Responsibilities

• Provides executive level leadership to drive overall operating and financial performance.
• Ensures overall hotel success, profitability and return on investment.
• Provides direction to subordinate directors/managers and monitors/controls all operating and labor costs for each department.
• Responsible for the overall direction, coordination, and evaluation of these units.
• Prepares annual budget.
• Achieves/exceeds budgeted revenues, controls expense and maximizes profitability of the hotel.
• Utilizes corporate approved computer programs to analyze forecasts, cost and revenue reports.
• Makes decisions and takes action based on that information to maximize profitability.
• Ensures quality while minimizing waste to maintain profitability.
• Ensures sales and marketing teams are effectively optimizing available resources to meet/exceed budgeted revenue.
• Drives revenue and profitability for all revenue departments including Rooms, Food & Beverage, Spa, Recreation, Parking, Gift Shop, etc.
• Initiates and maintains quality community relationships and represents hotel as required in public forums.
• Drives a culture of outstanding service throughout the property.
• Ensures guests receive outstanding, consistent, exceptional service by communicating the vision and setting standards for all team members to follow and implement.
• Monitors all guest service-related activities and corrects any deficiencies to ensure guest satisfaction and repeat business.
• Seeks opportunities to improve satisfaction and immediately handles any guest concerns or complaints.
• Ensures property’s physical appearance exceeds property standards.
• Works with subordinate managers to ensure preventative maintenance and repair issues throughout property are addressed.
• Oversees security and safety functions to protect hotel assets and personal safety of team members and guests.
• Ensures hotel management is carried out in accordance with the organization's policies and applicable laws.
• Develops a world-class management team of talented staff.
• Inspires and ensures team member engagement, performance, and open communication.
• Develops and supports proactive Team Member Services functions and talent acquisition.
• Develops management and staff programs to increase guest satisfaction and promote team member empowerment.
• Directs the selection, training, supervision, development, discipline and counseling of team members in accordance with property policies and procedures.
• Conducts performance evaluations for management staff and demonstrates positive leadership characteristics which inspire team members to exceed standards.
• Proactively communicates potentially sensitive or volatile situations to Corporate Team Member Services.
• Reviews and follows all safety policies and procedures.
• Acts on reports of potential safety issues or whenever observed and takes immediate action to resolve in emergency situations.

What You Will Bring

• Three or more years of related experience as a General Manager or Assistant General Manager in a similar setting.
• Solid knowledge of hotel management, hotel service standards, guest relations and etiquette.
• Ability and experience in successfully leading and building strong and effective work teams in a high volume, time‑sensitive environment.
• Ability to lead others in the department by mentoring and providing training that results in staff that meets or exceeds guest expectations and provides a high level of guest satisfaction.
• Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established operating criteria.
• Bachelor’s degree in Hospitality Management (preferred).
• Strong knowledge of sales techniques with strong skills and ability to negotiate and close sales.
• Experience preparing budgets and expertise analyzing profit and loss statements.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of financial elements and deal with several abstract and concrete variables.
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Requires attention to detail.
• Must be able to solve problems and remain calm and alert if dealing with difficult guests, during busy activity periods or in an emergency.

Special Skills & Abilities / Mental and Physical Demands

While performing the duties of the job the team member regularly sits for sustained periods of time and stands and walks frequently when working with guests or team members. The team member occasionally grasps objects such as presentation materials. The team member occasionally reaches by extending hand(s) and arm(s) in any direction while performing essential functions of the job. The team member frequently talks when communicating with guests and staff. The team member frequently needs to hear voices while interacting with guests and staff. Many aromas and smells are present in the dining areas. Exerts up to 50 pounds of force occasionally, and/or up to 20 pounds of force constantly to move objects. The team member is required to have close visual acuity to operate a computer. The team member is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the reports and cleanliness/maintenance of the property. The team member is primarily subject to environmental conditions found working inside. The team member is occasionally subject to loud noise (or music) when working in or around the property. The team member is occasionally subject to atmospheric condition such as fumes, odors, or dusts.

Equal Employment Opportunity Statement

- We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.