Team Member

Crew Member

This is a dual brand location, meaning, this building provides Dunkin' and Jimmy John's to the Aurora community. Employees may be cross trained between the brands.

Overview:

A Dunkin' Restaurant Crew Member is generally responsible for preparing food and beverages according to Dunkin' operational standards, providing guests with great service, and maintaining a clean, safe, and organized workspace.

Responsibilities Include:

1. Follow brand standards, recipes, and systems
2. Follow food safety standards
3. Prepare food and beverages
4. Assemble and package orders
5. Understand the restaurant menu, including limited-time offers and promotions, and be able to answer guest questions
6. Maintain a clean and organized workstation
7. Clean equipment, service areas, and guest areas
8. Stock items, such as cups, lids, etc. at the workstation
9. Take orders at the Drive Thru or Front Counter and handle payments (if applicable)
10. Meet speed of service standards while delivering accurate orders to guests
11. Serve and communicate with guests
12. Maintain a guest-focused culture in the restaurant
13. Communicate effectively with managers and coworkers
14. Organize and maintain stock room and refrigerated areas

Education/Experience:

• None

Key Competencies:

• Works well with others in a fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and adapt to change
• Guest focused

Physical Demands/Working Conditions:

• Standing on feet
• Repetitive motion, including bending, stooping, and reaching
• Lifting objects, including boxes, ice, and product up to 20lbs (if applicable)
• Working in a small space

Each franchise organization is an independent employer and thus responsible for making its own recruiting, hiring, and employment-related decisions. These materials and resources are optional for franchisees, and nothing in these materials and resources should be construed as the franchisor being involved in or having control over a franchise employee's essential terms and conditions of employment. Specific employment-related questions should be directed to your franchise organization's legal counsel or other professional advisor.

Company Introduction

Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.