Inside Sales Manager Donor Gametes

Job Description CooperSurgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we are driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values – dedicated, innovative, friendly, partners, and do the right thing – our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women’s and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at Responsibilities This role will report to the Sr. Director, Global Sales and Service, Donor Gamete Services and is responsible for leading a high performing Inside Sales team providing an excellent customer experience. The Sales leader is influential, motivational, creative, and continues to raise the performance of the team. This dynamic leader understands the market landscape, customer journey, and enables sales effectiveness through tools, autonomy, and continuous development. The Sales leader knows how to defend the value proposition, upsell, and delight patients through their amazing journeys. Essential Functions & Accountabilities Prioritizes exceptional customer experiences aligned with achieving business strategy, revenue targets, employee engagement and satisfaction Leads a proactive sales team with ability to defend our value proposition and promote our brand while creating a loyal customer installed base Inspires a culture of extreme ownership, healthy competitive environment, celebrates wins, and listens to the voice of reps; develops and manages talent aligned with a disciplined pay for performance structure Focuses on developing best in class Inside Sales team through sales efficiency, lead conversion, closing deals, and partnering with clients through the entire life cycle Manages workforce and capacity efficiently with ability to flex schedules based on demand Manages diverse portfolio to align customer requirements with specific products and solutions; implements dynamic pricing models where appropriate to respond to changing market patterns Forecasts accurately and achieves monthly targets through intimate knowledge of team dynamics and predictability Leverages data‑driven insights and metrics to measure and enhance performance, technical tools and platforms, including CRM, web platform, and telephony system to understand demand channels, customer trends, and workforce efficiency Understands levers for revenue, volumes, and customer behavior with ability to pivot quickly to changing market dynamics Collaborates with Financial Services, Physician Relations, Marketing, Finance, and Sales Operations to evolve “go to market” model, enhance partnerships, and drive lead conversion and matching Stays updated on market trends, competitive landscape, and customer insights to identify new business opportunities Manages emotional or complex customer situations promptly and professionally while meeting commitments for internal and external customer satisfaction Solves problems through root cause and post‑mortem analysis and implements process to mitigate recurrences to enable focus on selling activity Executes responsibilities with integrity and compliance to all policies and procedures, including but not limited to Cooper Surgical guiding principles and code of conduct Qualifications Excellent selling and closing process and passion for integrating modern technology and tools into sales operations Leads through influence, navigates ambiguity, agile, and adapts to fast‑paced changing environment Excellent communication, active listening, collaboration, organizational, and planning skills with ability to build strong relationships with customers and key stakeholders Ability to inspire and motivate teams to achieve exceptional results through metrics and KPIs Solution driven approach, self‑motivated and disciplined with strong attention to detail and sense of urgency Strong critical thinking and analytical mindset with strong business acumen and extreme ownership Fosters culture of collaboration, continuous improvement, and celebrating wins Advanced knowledge of Microsoft Office Owns and manages team’s lead pipeline Bilingual a plus Experience Minimum of 5 years’ experience in Inside Sales, Marketing, or Customer Service Proven track record of leading a high performing team, achieving revenue goals, and driving a high level of customer satisfaction Education Bachelor’s degree in Business Administration, Management, Marketing, related field, or a combination of schooling and up to seven years related experience Work Environment Remote Travel: 10% Compensation and Benefits As an employee of CooperSurgical, you’ll receive an outstanding total compensation plan, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $80,000−$114,000. With total earnings potential up to $120,000 at target. The actual base pay includes many factors, and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits. Equal Employment Opportunity Statement We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. If you are interested in applying and require special assistance or accommodations due to a disability, please contact us at View email address on click.appcast.io. #J-18808-Ljbffr CooperSurgical