Community Manager

Job Description

Job Description

Our Mission  
Sparrow exists to create thriving communities that feel like home. Through thoughtful design, state of the art construction and highly engaged management, we help our community members build meaningful connections, lead vibrant lives and feel a strong sense of belonging. 

The Role  
As a Community Manager at our Mera Chandler community, you will manage the daily operations at one of our 55+ Active Adult communities.  Reporting to the Regional Manager, this is an exciting opportunity to help us achieve our mission of building community.

What You’ll Do…

Daily Operations

• Manage and lead all phases of on-site operations including rent collection, invoice payments, budget management, community member communications, daily activities/events, management of vendors and maintenance teams
• Hire, train, develop, motivate and inspire a team
• Develop strong personal relationships with our community members; solicit feedback on an ongoing basis and strive to continually improve community member experiences
• Maintain high expectations for the upkeep of the community and swiftly address concerns
• Keep team apprised of organizational updates and priorities 
• Achieve established budgeted financial and operational goals including revenue, occupancy, and expense management 
• Use YARDI to monitor apartment availability, qualify prospects and manage community member data
• Achieve high community member satisfaction and retention by providing exemplary service and executing of our Lifestyle & Engagement program centered around the following pillars (Strengthen your Body, Sharpen your Mind, Share your Gifts) including sales event set up, tear down and encouraging participation
• Ensure the community meets the Company’s standards for show quality by daily inspecting and communicating to the community’s maintenance team members 
• Provide hospitable and high-quality service to ensure a memorable experience for all

Sales and Retention

• Lead sales culture: motivates and inspire the team to provide a high quality prospect experience and meet sales goals by leading daily huddles, encouraging lead nurturing, impactful tours and authentic relationship building
• Maintain a strong understanding of local comps and Sparrow's unique differentiators/value proposition
• Ensure an active community social media presence to promote the Sparrow lifestyle externally
• Promote high-community member retention by continual relationship building and taking a proactive personalized approach to upcoming renewals

Qualifications

• A high school diploma and a valid driver’s license 
• Minimum of 8+ years professional management experience, preferably with lease-up properties in multifamily housing, Active Adult, or hospitality
• Experience maintaining financial records and budget management
• Experience using YARDI or other property management software
• Proficient in Microsoft Word, Excel and Outlook
• Effective communication skills and skilled at navigating conflict
• Familiarity with Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations
• Servant leader mindset and passionate about making a difference in other’s lives
• Devoted sense of accountability and solution-oriented
• Must have general knowledge of OSHA, ADA, and Fair Housing regulations
• Must have reliable transportation; flexibility to work a regular Mon - Fri schedule and nights, weekends, and/or holidays when required
• Must be able to physically access all exterior and interior parts of the property and amenities; must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance

Some of the Reasons You’ll Love Working with Us

• Best Place to Work Award Recipient
• Competitive bonus opportunities
• Generous paid time off
• Purpose-driven culture; rewarding work
• Comprehensive health, dental, vision benefits
• 401k retirement plan with robust employer match
• Milestone anniversary rewards including travel, spa retreats, home down payments, student loan payoffs, sabbaticals, and more

About Sparrow

Founded in 2017, Sparrow is at the forefront of one of the fastest growing housing segments in the nation focused on Active Adult 55+ communities. Sparrow’s mission is to create thriving communities that feel like home. Through thoughtful design, state of the art construction and highly engaged management, we help our community members build meaningful connections and lead vibrant lives. Sparrow was founded in Austin with offices now in Dallas, Phoenix and Sarasota, and communities across the southern US. 

Sparrow Partners is an Equal Opportunity Employer

Equal Employment Opportunity Statement

We believe that the unique contributions and perspectives of our employees is the driver of our success. We are deeply committed to creating an inclusive environment where every individual feels supported and differences are celebrated.  Sparrow is proud to be an equal opportunity employer and is committed to giving every candidate equal consideration regardless of age, race, ancestry, religion, sex, gender identity, sexual orientation, pregnancy, marital status, ancestry, physical or mental disability, military or veteran status, national origin, or any other characteristic.  

If you’ve gotten to this point, we hope you’re feeling excited about the possibility of joining our team. Even if you don’t feel that you meet every single requirement, we still encourage you to apply. We’re eager to meet people that believe in our mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.

Sparrow does not accept unsolicited resumes from third-party recruiters or staffing agencies. Agencies are specifically directed not to contact Sparrow employees in an attempt to present candidates. Such correspondence will be blocked and reported as spam.  

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