Program Coordinator

LCSNW Dons Place Main, 9 16th Street NW, Auburn, Washington, United States of America Job Description Posted Tuesday, May 12, 2026 at 10:00 AM Compass Housing Alliance is proud to be a division of Lutheran Community Services Northwest (LCSNW). LCSNW partners with individuals, families, and communities for health, justice, and hope by providing support services in key areas such as behavioral health, child wellness, refugees and immigrants, and support to aging adults and people with disabilities to live independent lives. To learn more about the agency, visit

WHAT WE WILL DO FOR YOU:

A 40 per hour work week to ensure work/life balance Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy Employer-paid short- and long-term disability insurance Life insurance coverage at no cost to you Up to 2 weeks of vacation in your first year (based on hours worked) Up to 2 weeks of sick leave (based on hours worked) 12 paid agency recognized holidays 2 floating holidays to use your way 403(b) retirement plan with employer matching (eligibility applies) Access to our Employee Assistance Program (EAP) for you and your family Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status

HOW YOU WILL MAKE AN IMPACT:

The Program Coordinator provides oversight and coordinates programming for the assignedsupportive housingprogram. Programing will directly addressguestbarriers and enable a smooth transition from homelessness intothe nextstep ofhousing.They work withtheProgram Manager tofacilitatedevelopment and expansion of services and facilitymanagementthrough engaging in the community and building networks. Time is divided between leading shift coverage,supervisingdirect servicestaff, administrative tasks, schedule management, HMISmanagementand case management support.All responsibilities are conducted in a manner consistent with the spirit of the Compass mission and its philosophy of care. Program Coordination: Coordinate daily operations ofprogram. Liaise andcommunicate with partnered support services such aslocal foodbank, OSL, CEA, Shelterprovidersand others. Liaise with local community service providers, City staff and King County staff and programs in facilitation ofparticipant referrals. Preparetimelyandaccuratemonthly, quarterly, and annual statistics as required by funders and the agency Know and understand the contracts andensurecompliancewithcontractsisbeing met. Provide supportive crisis counseling and case managementsupportto programparticipantsas needed. With Program Manager,assure the maintenance of all necessary logs, records, reports, and statistics. Participate in ongoing training and program development. Train and ensure the enforcement of program policies and agency rules. Work in conjunction with other Compass programs to supportthe agency'smission. Staffing Hire, train, and superviseShift Supervisors and the ProgramAssistants,both regular and relief, to ensure effective delivery of trauma-informed services. Develop schedule and ensure shift coverage. Provide leadership support to all programstaff. Serve as the first point of contact for staff call outs and no shows, which may require finding relief coverage or covering the shift yourself. Manage staff scheduling and ensure adequate coverage to provide service delivery. With Program Managerfacilitateregular team Staff Meetings. Participation in Service Delivery In support of the program,workwith Program Manager and the Housing Services Director to helpfacilitateprogram improvements and developments including staffing decisions, and auxiliary services. Build andmaintaina network of community providers and services to addressguestneeds, serving asliaisonwith referring agencies. Provide and model de-escalation and crisis intervention, developing a supportive milieu. Act as a model for front‑line staff. Perform daily activities as needed to keepthe programrunning smoothly. Leadership Advance diversity, equity, and inclusion in all aspects of the work. All employees are expected to make efforts in their work and in their conduct to advance diversity, equity, and inclusion at every level. Maintain a favorable working relationship with all other agency employees to foster and promote a cooperative and harmonious working climate. Project a favorable image of the organization to promote its aims andobjectivesand foster and enhance public recognition and acceptance of all its areas of endeavor. Perform all duties and responsibilities ina timelyand effective mannerin accordance withestablished agency policies to achieve the overallobjectivesof this position. Serve as a member of the management team. Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance. Take prompt corrective action where necessary or suggest alternative courses of action which may be taken. Handle conflict situations proactively and effectively, modeling good conflict resolution skills. Create a climate where staff are challenged, supported, and motivated to do their best to help the individual, team, program, and agency meetitsgoals. Build strong teams that apply their diverse skills and perspective to achieve common goals in a mutually supportive fashion. Carry out supervisory duties in accordance with the agency policies and applicable laws. Directly supervise Shift Supervisors, Program Assistants , and Relief Staff. Supervisory duties include the following: interview, hire, and train staff; plan, assign and direct work; monitor performance; provide recognition to staff; provide coach/counseling and discipline, when necessary; address complaints and resolve problems.

HOW YOU WILL BE A GREAT FIT:

Competency in harm reduction, motivational interviewing, and trauma informed care as well as counseling, advocacy, and referral services. Demonstrated competency in organizing and leading teams as well as coordinating, supervising, and directing the work of others. Knowledge ofprogram servicesandlocal resources for individuals who areexperiencing homelessness and housing insecurity, as well as the ability to develop a network of providers to servethe needsof agency clients. Ability to coordinate,superviseand direct the work of others to achieve results. Demonstrated ability tomaintaina caseload, provide case management, crisis counseling, advocacy, and referral services to clients. Knowledge of best practices in de-escalation, crisis intervention, and stabilization skills. Ability to follow agency policy and procedures tomaintainsafety and security within the facility. Ability to enter data accurately; create log entries and case notes;prepare written reports and generate statistical reports. Ability to communicate and work effectively with individuals from diverse economic circumstances, cultural and ethnic backgrounds, physical and mental abilities, and sexual orientation. Promote a team environment that values, encourages, and supports differences. Work independently and as part of a team, particularly to exercise sound decision making in the absence of supervision, with strong collaboration skills. Sensitive to and able to communicate and work effectively with individuals from diverse economic circumstances, cultural and ethnic backgrounds, physical and mental abilities, and sexual orientations. Relate openly and comfortablywithdiverse groups of people, while valuing their differences. Modelsound interpersonal boundaries and emotional intelligence. Excellent written and oral communication skillswithabilityto communicate effectively about technical problems and solutions. Strong problem solving,timeand project management skillsare required tobe successful in this role. Strong problem solving,timeand project management skillsare required tobe successful in this role. Ability and aptitude with technology necessary for successful day‑to‑day functioning inbusinessenvironmentincluding variousdatabases, Microsoft OfficeSuite including Word, Excel, Outlook, etc.,and Internet technology Minimumof2years’experience in ahuman servicesetting dealing withtopicsofhousing instabilityor supportive housing, mentalhealth, substance use, employmentinsecurity, domestic violence,required. A minimum of1years’ experience in direct supervision/management of people, desired. A minimum of2years' experiencein case managementor a direct service role serving those living unsheltered, desired. Awareness and/ortraining aroundissues of equity, intersectionality, and belonging, desired. Experience working in an environment where language may be a barrier, desired. Current WA State Food Handlers Permit, desired (If not current, will be sponsored within 1-month of hire). Valid WA driver’s license, proof of insurance, and a driving record that meets Compass standards,required. Work experience is a key factorforsuccess in this role. In addition, success in this role requires a passion for knowledge and drive for continuing professional development or education. A degree in social work or related field would be a complement to the required experience. LOCATION:Near Emerald Downs(Auburn, WA) REPORTS TO:Program Manager FLSASTATUS:Non-Exempt SCHEDULE:Monday-Friday9am-5pmplus evenings and weekends as needed foremergencies MEAL PERIOD: Unpaid (30-minutes) SALARYRANGE:$31.50-$33.50perhourDOE We welcome candidates from all backgrounds and experiences to help us build a stronger, more compassionate community. #J-18808-Ljbffr Lutheran Community Services Northwest