Field Service Engineer

About CodeRabbit CodeRabbit is the leading AI code review platform, trusted by more than 17,000 customers and 150,000 open-source projects, conducting over 2 million code reviews each week. We build the symbiotic partnership between developers and AI that makes shipping fast software safe again, reviewing every pull request, IDE change, and CLI commit so teams can move quickly without breaking things. We are a fast-moving, well-funded company, fresh off a $143M Series C at a $1.5B valuation — building Agentic Change Management, the control layer for software changes created by humans and agents. As AI writes more of the world's code, the bottleneck moves from implementation to judgment and helping human judgment scale is exactly the problem we exist to solve. Role Overview The Field Engineer’s primary role is to serve as a technical advisor and champion for CodeRabbit customers. In this function, you will play a crucial role in the customers’ pre-sales journey by partnering with Sales, Product, Engineering and Customer Success teams to help customers appreciate the value of CodeRabbit. This is an exciting role for those who are technically curious and passionate about building AI-powered solutions for the SDLC. You will have the opportunity to make a significant impact in an exciting, collaborative and fast-paced company that’s focused on making our customers successful. What you will do: Collaborate with Account Executives to understand customer requirements and develop customized technical solutions Drive compelling demos and impactful Proof of Values (PoVs) to effectively showcase the value of the CodeRabbit platform Help in responding to security questionnaires Habitually provide feedback and collaborate cross-functionally with product and engineering teams to address customer issues with a focus on improving the product experience Stay abreast with industry trends, and emerging technologies in AI-powered development tools and platforms Contribute towards improvement of internal tools and documentation of playbooks, guides and best practices Support transition from pre-sales to post-sales to ensure a smooth customer onboarding experience What you will bring: 2+ years of experience in a customer-facing technical role Passionate and hands on when it comes to helping customers realize success on the CodeRabbit platform Strong organizational skills and ability to manage multiple customer needs simultaneously Working experience with software development tools and platforms Comfortable working with commandline Knowledge in cloud platforms (AWS, GCP or Azure) Excellent communication and interpersonal skills. Strong sense of ownership, self-motivation and eagerness to acquire new skills solve new problems Willingness to uplevel the knowledge and skills of your peers through mentorship, trainings and shadowing Bonus Points for: Experience in container orchestration platforms (e.g., Kubernetes), infrastructure as code (e.g. Terraform), CI/CD tools (e.g. Github Actions) Compensation: OTE of $150k-$210k. Actual salary will be based on experience, skills and location #J-18808-Ljbffr CodeRabbit